[Wactclc-alma] [EXTERNAL] - Gale resources not resolving?

[Guidry, Wade]

If the problem happens outside of Primo, you'll want to contact Gale directly.



Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<http://www.wactclc.org/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Abby Koehler
Sent: Tuesday, May 3, 2022 1:55 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [EXTERNAL] - Gale resources not resolving?

CAUTION: Originated outside our network. Do not click links or open attachments unless you validate the sender.


I think Elena's right, it happens for proxied links either through Primo or through our db page. I remember you posting about that now, Elena!! I thought I had seen something recently... but I guess I had too many tabs open to think clearly. I've submitted a Salesforce case on the off chance... but I will definitely check in with our local firewall folks ASAP.

abby koehler
she/her/hers
Faculty Systems Librarian
Whatcom Community College
Book a meeting with me<https://outlook.office365.com/owa/calendar/abby1@whatcomccedu.onmicrosoft.com/bookings/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Herman, Amy
Sent: Tuesday, May 3, 2022 1:52 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] [EXTERNAL] - Gale resources not resolving?


CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.


Is it only happening when going to Gale resources through Primo, or is it happening when accessing Gale directly, too?

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

Follow us on:
[cid:image001.png at 01D85F1B.8BDE0A50]<https://www.facebook.com/olympiccollegelibraries/>[cid:image002.png at 01D85F1B.8BDE0A50]<https://www.tiktok.com/@oclibraries> [cid:image003.png at 01D85F1B.8BDE0A50] <https://www.instagram.com/oclibraries/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Abby Koehler
Sent: Tuesday, May 3, 2022 1:30 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [EXTERNAL] - [Wactclc-alma] Gale resources not resolving?

CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!

Hi all,
I'm not sure what happened, but our Gale resources aren't resolving - both the CDI links and the links to the resources proper. I've updated the Custom Linking section per this article:
https://knowledge.exlibrisgroup.com/Alma/Content_Corner/Knowledge_Articles/Alma%3A_Gale%3A_Linking_Issues

I've checked the EZProxy stanza to make it match the most current at OCLC. And I checked that our Gale Location ID is correct and that our IP is correctly registered in our Gale admin.

What am I missing? Thanks for any guidance,
abby

abby koehler
she/her/hers
Faculty Systems Librarian
Whatcom Community College
360.383.3287
Book a meeting with me<https://outlook.office365.com/owa/calendar/abby1@whatcomccedu.onmicrosoft.com/bookings/>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ctc.edu/pipermail/wactclc-alma_lists.ctc.edu/attachments/20220504/c62f7a38/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 1580 bytes
Desc: image001.png
URL: <http://lists.ctc.edu/pipermail/wactclc-alma_lists.ctc.edu/attachments/20220504/c62f7a38/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 2146 bytes
Desc: image002.png
URL: <http://lists.ctc.edu/pipermail/wactclc-alma_lists.ctc.edu/attachments/20220504/c62f7a38/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 2891 bytes
Desc: image003.png
URL: <http://lists.ctc.edu/pipermail/wactclc-alma_lists.ctc.edu/attachments/20220504/c62f7a38/attachment-0002.png>