[Wactclc-alma] [EXTERNAL] - Gale resources not resolving?

[Abby Koehler]

I think Elena's right, it happens for proxied links either through Primo or through our db page. I remember you posting about that now, Elena!! I thought I had seen something recently... but I guess I had too many tabs open to think clearly. I've submitted a Salesforce case on the off chance... but I will definitely check in with our local firewall folks ASAP.

abby koehler
she/her/hers
Faculty Systems Librarian
Whatcom Community College
Book a meeting with me<https://outlook.office365.com/owa/calendar/abby1@whatcomccedu.onmicrosoft.com/bookings/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Herman, Amy
Sent: Tuesday, May 3, 2022 1:52 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [EXTERNAL] - Gale resources not resolving?


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Is it only happening when going to Gale resources through Primo, or is it happening when accessing Gale directly, too?

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

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From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Abby Koehler
Sent: Tuesday, May 3, 2022 1:30 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [EXTERNAL] - [Wactclc-alma] Gale resources not resolving?

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Hi all,
I'm not sure what happened, but our Gale resources aren't resolving - both the CDI links and the links to the resources proper. I've updated the Custom Linking section per this article:
https://knowledge.exlibrisgroup.com/Alma/Content_Corner/Knowledge_Articles/Alma%3A_Gale%3A_Linking_Issues

I've checked the EZProxy stanza to make it match the most current at OCLC. And I checked that our Gale Location ID is correct and that our IP is correctly registered in our Gale admin.

What am I missing? Thanks for any guidance,
abby

abby koehler
she/her/hers
Faculty Systems Librarian
Whatcom Community College
360.383.3287
Book a meeting with me<https://outlook.office365.com/owa/calendar/abby1@whatcomccedu.onmicrosoft.com/bookings/>

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