[Wactclc-alma] [EXTERNAL] - user locked out of Alma

[Herman, Amy]

I know at our campus some services let you still use your expired password (Office 365, Canvas) but others do not (EZproxy!).  So usually resetting the campus password does the trick. Keep us posted!

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256




From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Devereux, Saint-Jean
Sent: Monday, July 11, 2022 12:15 PM
To: wactclc-alma at lists.ctc.edu
Subject: [EXTERNAL] - [Wactclc-alma] user locked out of Alma

CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!

Hi All-

We've got a staff user who has been locked out of his external Alma account since Friday. He can log in to his other college stuff just fine.
Currently he's using his internal Alma account. I suggested he try changing his password and clearing his browser history, but I don't really know what to do. Suggestions?

thanks!
sj


Saint-Jean Devereux
Library Technical Services

Shoreline Community College
library.shoreline.edu  |  206.546.6962
Pronouns: he, him / they, them

I work remotely Tuesdays and Wednesdays. The best way to reach me is via email.
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