[Wactclc-alma] user locked out of Alma

[Traci Taylor]

We have one staff that is having the same situation. I have already contacted our IT staff to see if this person was in the active directory, and they are.

Let me know what you hear back.

Traci


[image002.jpg at 01D7901D]<https://www.btc.edu/>Traci Taylor, MLS
Lead Librarian
Bellingham Technical College<http://www.btc.edu/>
3028 Lindbergh Ave. | Bellingham, WA 98225
Phone: 360.752.8488 | Office: CC 327
Reference: Chat with a Librarian 24/7<https://askwa.libanswers.com/widget_chat.php?hash=bc35573cec49a83226b25e7a450c6e8c>

 BTC provides student-centered, high-quality professional technical education for today's needs and tomorrow's opportunities.





From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Devereux, Saint-Jean
Sent: Monday, July 11, 2022 12:15 PM
To: wactclc-alma at lists.ctc.edu
Subject: [Wactclc-alma] user locked out of Alma

Hi All-

We've got a staff user who has been locked out of his external Alma account since Friday. He can log in to his other college stuff just fine.
Currently he's using his internal Alma account. I suggested he try changing his password and clearing his browser history, but I don't really know what to do. Suggestions?

thanks!
sj


Saint-Jean Devereux
Library Technical Services

Shoreline Community College
library.shoreline.edu  |  206.546.6962
Pronouns: he, him / they, them

I work remotely Tuesdays and Wednesdays. The best way to reach me is via email.
I welcome VSRE emails. More at http://vsre.info<http://vsre.info/>



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