[Wactclc-alma] Item on Loan Locked - Troubleshooting Ideas?

[Heather Jean Uhl]

Thanks for the scoop, Wade.  I'll connect with John Mullen on those
settings.

Heather Jean Uhl, Faculty Librarian (she / her pronouns)
Acquisitions & Cataloging Department Supervisor
Everett Community College - Library Media Center
huhl at everettcc.edu | (425)388-9139

Library Liaison for English, Journalism, Communications, Theater
Japanese Culture Club Adviser
Japanese Anime & Manga Arts Festival Chair
Instructor ART228D The World of Anime & Manga


On Wed, May 22, 2019 at 4:46 PM Guidry, Wade <WadeG at bigbend.edu> wrote:

> I actually think this is related to an earlier thread (attached).
>
>
>
> With close_lost_paid_loans set to TRUE, if you waive an associated fine
> (rather than pay it), you aren’t able to return the item.
>
>
>
> This is an issue that, via Highline’s open case, ExL will be addressing in
> the Alma July release.
>
>
>
>
>
> Wade Guidry
>
> WACTCLC
>
> Library Consortium Services Manager
>
> wade at bigbend.edu
>
> http://www.wactclc.org
>
>
>
> *From:* Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] *On
> Behalf Of *Heather Jean Uhl
> *Sent:* Wednesday, May 22, 2019 4:23 PM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* [Wactclc-alma] Item on Loan Locked - Troubleshooting Ideas?
>
>
>
> Hi, friends!
>
>
>
> I'm helping our circulation department troubleshoot an odd transaction
> that appears to be locked.  The item was was overdue long enough to be
> marked lost.  It was returned and the charges / lost status removed.
>
>
>
> The item is still charged to the patron and has the status "loan."  The
> patron is active.  The item is on LUO Reserve.  However, when we try to
> discharge the item, and error occurs saying its not possible.  Please see
> the screenshot below.  We waited 24 hours and the problem still persists.
> I can't delete the item record and recreate it due to the loan status.
>
>
>
> [image: image.png]
>
>
>
> Beyond reporting this to Ex Libris for them to tinker with behind the
> scenes, has anyone encountered this and come up with a solution?  Any ideas
> for next steps?
>
>
>
> Thanks!
>
>
> Heather Jean Uhl, Faculty Librarian (she / her pronouns)
>
> Acquisitions & Cataloging Department Supervisor
>
> Everett Community College - Library Media Center
>
> huhl at everettcc.edu | (425)388-9139
>
>
>
> Library Liaison for English, Journalism, Communications, Theater
>
> Japanese Culture Club Adviser
>
> Japanese Anime & Manga Arts Festival Chair
>
> Instructor ART228D The World of Anime & Manga
>
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