[Wactclc-alma] Item on Loan Locked - Troubleshooting Ideas?

[Guidry, Wade]

I actually think this is related to an earlier thread (attached).

With close_lost_paid_loans set to TRUE, if you waive an associated fine (rather than pay it), you aren’t able to return the item.

This is an issue that, via Highline’s open case, ExL will be addressing in the Alma July release.


Wade Guidry
WACTCLC
Library Consortium Services Manager
wade at bigbend.edu<mailto:wade at bigbend.edu>
http://www.wactclc.org

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Heather Jean Uhl
Sent: Wednesday, May 22, 2019 4:23 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] Item on Loan Locked - Troubleshooting Ideas?

Hi, friends!

I'm helping our circulation department troubleshoot an odd transaction that appears to be locked.  The item was was overdue long enough to be marked lost.  It was returned and the charges / lost status removed.

The item is still charged to the patron and has the status "loan."  The patron is active.  The item is on LUO Reserve.  However, when we try to discharge the item, and error occurs saying its not possible.  Please see the screenshot below.  We waited 24 hours and the problem still persists.  I can't delete the item record and recreate it due to the loan status.

[image.png]

Beyond reporting this to Ex Libris for them to tinker with behind the scenes, has anyone encountered this and come up with a solution?  Any ideas for next steps?

Thanks!

Heather Jean Uhl, Faculty Librarian (she / her pronouns)
Acquisitions & Cataloging Department Supervisor
Everett Community College - Library Media Center
huhl at everettcc.edu<mailto:huhl at everettcc.edu> | (425)388-9139

Library Liaison for English, Journalism, Communications, Theater
Japanese Culture Club Adviser
Japanese Anime & Manga Arts Festival Chair
Instructor ART228D The World of Anime & Manga
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