[Wactclc-alma] Item on Loan Locked - Troubleshooting Ideas?

[Heather Jean Uhl]

Hi, friends!

I'm helping our circulation department troubleshoot an odd transaction that
appears to be locked.  The item was was overdue long enough to be marked
lost.  It was returned and the charges / lost status removed.

The item is still charged to the patron and has the status "loan."  The
patron is active.  The item is on LUO Reserve.  However, when we try to
discharge the item, and error occurs saying its not possible.  Please see
the screenshot below.  We waited 24 hours and the problem still persists.
I can't delete the item record and recreate it due to the loan status.

[image: image.png]

Beyond reporting this to Ex Libris for them to tinker with behind the
scenes, has anyone encountered this and come up with a solution?  Any ideas
for next steps?

Thanks!

Heather Jean Uhl, Faculty Librarian (she / her pronouns)
Acquisitions & Cataloging Department Supervisor
Everett Community College - Library Media Center
huhl at everettcc.edu | (425)388-9139

Library Liaison for English, Journalism, Communications, Theater
Japanese Culture Club Adviser
Japanese Anime & Manga Arts Festival Chair
Instructor ART228D The World of Anime & Manga
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