[Wactclc-alma] [EXT] Loan receipt letters inconsistently going out

[Charly Eaton]

Very interesting.... I'm still curious as to why some patrons still
received the loan receipt without doing this, but with a simple solution in
place no need to look into it too much I suppose.

Thank you everyone.

Ticket closed.

On Thu, Mar 7, 2019 at 12:04 PM Stephanie Levesen <
Stephanie.Levesen at skagit.edu> wrote:

> We’ve always click “done” after any patron transactions.  It closes the
> patron record and takes us back to the “patron services” screen for the
> next patron.  It’s good to know if you don’t use it, it won’t send the
> emails out.
>
>
>
> Thanks,
>
> Stephanie
>
>
>
> Stephanie Levesen
>
> Periodicals/ILLs/Circulation
>
> Norwood Cole Library
>
> Skagit Valley College
>
> 2405 E College Way
>
> Mount Vernon, WA  98273
>
>
>
> 360-416-7659
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Staley,
> Laura
> *Sent:* Thursday, March 7, 2019 12:00 PM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* Re: [Wactclc-alma] [EXT] Loan receipt letters inconsistently
> going out
>
>
>
> It’s been that way for at least a few years. Not sure if it’s always been
> the case.
>
>
>
> Laura Staley
>
> Media Librarian
>
> [image: RTC 2012 new logo email signature]
>
> 3000 NE 4th St. Renton, WA 98056
>
> Phone: (425) 235-2331 Ext. 5679 <%28425%29%20235-2331%20x5679>
>
> Email: lstaley at RTC.edu |RTC.edu
>
>
>
>
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Daniel
> Moore
> *Sent:* Thursday, March 07, 2019 11:57 AM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* Re: [Wactclc-alma] [EXT] Loan receipt letters inconsistently
> going out
>
>
>
> ...well, that was obviously what wasn't being done. Just tested and, sure
> enough, clicking "Done" sent the email...
>
>
>
> Has it always been this way? Have I never noticed this before? If you circ
> and item and instead of clicking "Done" use the menu to go back to Patron
> Services, Alma doesn't send an email.
>
>
>
> Dan
>
>
>
> On Thu, Mar 7, 2019 at 11:52 AM Staley, Laura <lstaley at rtc.edu> wrote:
>
> Hi, Dan -
>
>
>
> I hate to ask the obvious, but is everyone remembering to click “Done”
> when they finish checking the items out to the students?  At RTC, if I skip
> that step, no email will be sent, although the item does show up as checked
> out in the patron record.
>
>
>
> Thanks,
>
>
>
>
>
> Laura Staley
>
> Media Librarian
>
> [image: RTC 2012 new logo email signature]
>
> 3000 NE 4th St. Renton, WA 98056
>
> Phone: (425) 235-2331 Ext. 5679 <%28425%29%20235-2331%20x5679>
>
> Email: lstaley at RTC.edu |RTC.edu
>
>
>
>
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Daniel
> Moore
> *Sent:* Thursday, March 07, 2019 11:19 AM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* [EXT] [Wactclc-alma] Loan receipt letters inconsistently going
> out
>
>
>
> Hey all,
>
>
>
> I'm a bit stumped here. Students are reporting that they are no longer
> receive loan receipt emails. A few of us have tested and we aren't
> receiving them either. However, one of us IS still getting those emails.
>
>
>
> I checked in Letter Activity and the loan receipt is enabled. Any ideas
> why this might be happening?
>
>
>
> -Dan
>
>
>
>
> --
>
> Regards,
>
>
>
> Dan Moore
>
> Systems and Collections Librarian
>
> Edmonds Community College Library
>
> dan.moore at edcc.edu / daniel.moore at email.edcc.edu
>
> (425) 640-1526
>


-- 
*C**harly Eaton*
*Circulation Services Manager*
*Learning Resources/Library*
*425.640.1447*
*Work Schedule: Monday - Friday 7:00 - 4:00*
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