[Wactclc-alma] [EXT] Loan receipt letters inconsistently going out

[Stephanie Levesen]

We’ve always click “done” after any patron transactions.  It closes the patron record and takes us back to the “patron services” screen for the next patron.  It’s good to know if you don’t use it, it won’t send the emails out.

Thanks,
Stephanie

Stephanie Levesen
Periodicals/ILLs/Circulation
Norwood Cole Library
Skagit Valley College
2405 E College Way
Mount Vernon, WA  98273

360-416-7659

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Staley, Laura
Sent: Thursday, March 7, 2019 12:00 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [EXT] Loan receipt letters inconsistently going out

It’s been that way for at least a few years. Not sure if it’s always been the case.

Laura Staley
Media Librarian
[RTC 2012 new logo email signature]
3000 NE 4th St. Renton, WA 98056
Phone: (425) 235-2331 Ext. 5679<tel:%28425%29%20235-2331%20x5679>
Email: lstaley at RTC.edu<mailto:lstaley at RTC.edu> |RTC.edu



From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Daniel Moore
Sent: Thursday, March 07, 2019 11:57 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] [EXT] Loan receipt letters inconsistently going out

...well, that was obviously what wasn't being done. Just tested and, sure enough, clicking "Done" sent the email...

Has it always been this way? Have I never noticed this before? If you circ and item and instead of clicking "Done" use the menu to go back to Patron Services, Alma doesn't send an email.

Dan

On Thu, Mar 7, 2019 at 11:52 AM Staley, Laura <lstaley at rtc.edu<mailto:lstaley at rtc.edu>> wrote:
Hi, Dan -

I hate to ask the obvious, but is everyone remembering to click “Done” when they finish checking the items out to the students?  At RTC, if I skip that step, no email will be sent, although the item does show up as checked out in the patron record.

Thanks,


Laura Staley
Media Librarian
[RTC 2012 new logo email signature]
3000 NE 4th St. Renton, WA 98056
Phone: (425) 235-2331 Ext. 5679<tel:%28425%29%20235-2331%20x5679>
Email: lstaley at RTC.edu<mailto:lstaley at RTC.edu> |RTC.edu



From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Daniel Moore
Sent: Thursday, March 07, 2019 11:19 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [EXT] [Wactclc-alma] Loan receipt letters inconsistently going out

Hey all,

I'm a bit stumped here. Students are reporting that they are no longer receive loan receipt emails. A few of us have tested and we aren't receiving them either. However, one of us IS still getting those emails.

I checked in Letter Activity and the loan receipt is enabled. Any ideas why this might be happening?

-Dan


--
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
dan.moore at edcc.edu<mailto:dan.moore at edcc.edu> / daniel.moore at email.edcc.edu<mailto:daniel.moore at email.edcc.edu>
(425) 640-1526
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