[Wactclc-alma] [EXT] Loan receipt letters inconsistently going out

[Ventura, Gerie]

It has always been this way. Here's something from the interwebs: https://knowledge.exlibrisgroup.com/Alma/Knowledge_Articles/Loan_Receipts_are_not_printed_or_emailed_from_Alma_-_how_to_solve_this%3F

We have always taught our Circ staff to click Done at Highline.

Gerie Ventura
Highline College
[https://a.mtstatic.com/@public/production/site_11811/1501491033-logo.png]<https://knowledge.exlibrisgroup.com/Alma/Knowledge_Articles/Loan_Receipts_are_not_printed_or_emailed_from_Alma_-_how_to_solve_this%3F>

Loan Receipts are not printed or emailed from Alma - how to solve this? - Ex Libris Knowledge Center<https://knowledge.exlibrisgroup.com/Alma/Knowledge_Articles/Loan_Receipts_are_not_printed_or_emailed_from_Alma_-_how_to_solve_this%3F>
Answer. 1. Confirm that the relevant Circulation Desk configuration has "Creates loan receipts" checked. 2. Confirm that staff click the "Done" button after loaning item(s) to the patron.
knowledge.exlibrisgroup.com


________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of Staley, Laura <lstaley at rtc.edu>
Sent: Thursday, March 7, 2019 11:59 AM
To: WACTCLC Alma Discussion
Subject: Re: [Wactclc-alma] [EXT] Loan receipt letters inconsistently going out

CAUTION: This email originated from outside Highline College. Do not click links or open attachments unless you validate the sender and know the content is safe. If you are unsure, contact the Help Desk at x4357 (206-592-4357) or email helpdesk at highline.edu.

It’s been that way for at least a few years. Not sure if it’s always been the case.



Laura Staley

Media Librarian

[RTC 2012 new logo email signature]

3000 NE 4th St. Renton, WA 98056

Phone: (425) 235-2331 Ext. 5679<tel:%28425%29%20235-2331%20x5679>

Email: lstaley at RTC.edu<mailto:lstaley at RTC.edu> |RTC.edu







From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Daniel Moore
Sent: Thursday, March 07, 2019 11:57 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [EXT] Loan receipt letters inconsistently going out



...well, that was obviously what wasn't being done. Just tested and, sure enough, clicking "Done" sent the email...



Has it always been this way? Have I never noticed this before? If you circ and item and instead of clicking "Done" use the menu to go back to Patron Services, Alma doesn't send an email.



Dan



On Thu, Mar 7, 2019 at 11:52 AM Staley, Laura <lstaley at rtc.edu<mailto:lstaley at rtc.edu>> wrote:

Hi, Dan -



I hate to ask the obvious, but is everyone remembering to click “Done” when they finish checking the items out to the students?  At RTC, if I skip that step, no email will be sent, although the item does show up as checked out in the patron record.



Thanks,





Laura Staley

Media Librarian

[RTC 2012 new logo email signature]

3000 NE 4th St. Renton, WA 98056

Phone: (425) 235-2331 Ext. 5679<tel:%28425%29%20235-2331%20x5679>

Email: lstaley at RTC.edu<mailto:lstaley at RTC.edu> |RTC.edu







From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Daniel Moore
Sent: Thursday, March 07, 2019 11:19 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [EXT] [Wactclc-alma] Loan receipt letters inconsistently going out



Hey all,



I'm a bit stumped here. Students are reporting that they are no longer receive loan receipt emails. A few of us have tested and we aren't receiving them either. However, one of us IS still getting those emails.



I checked in Letter Activity and the loan receipt is enabled. Any ideas why this might be happening?



-Dan




--

Regards,



Dan Moore

Systems and Collections Librarian

Edmonds Community College Library

dan.moore at edcc.edu<mailto:dan.moore at edcc.edu> / daniel.moore at email.edcc.edu<mailto:daniel.moore at email.edcc.edu>

(425) 640-1526
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