[Wactclc-alma] System down procedures

[Thomas, Kirsti]

Less embarrassing than when someone at the major cancer research center where my spouse works forgot to renew their domain registration and the center vanished from the Internet for a few days.  Oops!

To quote a colleague, “Mistakes reinforce the learning process.” ☺

Kirsti

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Daniel Moore
Sent: Tuesday, June 4, 2019 12:56
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] System down procedures

I bet someone's face was pretty red that day!

On Tue, Jun 4, 2019 at 11:23 AM Traci Taylor <ttaylor at btc.edu<mailto:ttaylor at btc.edu>> wrote:
Thank you, Kirsti. That has happened to us in the past. Those darn SSL certificates!

-----Original Message-----
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Thomas, Kirsti
Sent: Tuesday, June 4, 2019 11:21 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] System down procedures

Hi folks,

We had an emergency situation yesterday morning where no one could log into Alma or patron accounts in Primo. Luckily, we had a shared Word document in Office 365 on how to troubleshoot the problem (thanks to advice from Wade going back a few years).  If you don't already have a similar document, you might want to make one.  It was a lifesaver. :)

Here's a link to ours, in case you want to adapt it for your own use:
https://scedu-my.sharepoint.com/:w:/g/personal/kirsti_thomas_seattlecolleges_edu/EVQ5eO7vt9JJuAKlCrYvwN4Brw_7axrXIwDq4nd_y3jE-g?e=ZboUHq<https://nam04.safelinks.protection.outlook.com/ap/w-59584e83/?url=https%3A%2F%2Fscedu-my.sharepoint.com%2F%3Aw%3A%2Fg%2Fpersonal%2Fkirsti_thomas_seattlecolleges_edu%2FEVQ5eO7vt9JJuAKlCrYvwN4Brw_7axrXIwDq4nd_y3jE-g%3Fe%3DZboUHq&data=02%7C01%7C%7C83f444bf5430451ba28b08d6e926daa0%7C02d8ff38d7114e31a9156cb5cff788df%7C0%7C0%7C636952750431693070&sdata=vfJQKEbdIidXnjpCqKWV4%2F99%2Bsvxb6fkrF%2Bag0Ub%2Ft0%3D&reserved=0>

FWIW, our problem was caused by IT forgetting to renew an SSL certificate.  I think they've renewed it for more than 1 year now. ;)

It will be ok!

Kirsti S. Thomas
Library Technical Service Manager
Seattle Colleges
kirsti.thomas at seattlecolleges.edu<mailto:kirsti.thomas at seattlecolleges.edu>




--
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
dan.moore at edcc.edu<mailto:dan.moore at edcc.edu> / daniel.moore at email.edcc.edu<mailto:daniel.moore at email.edcc.edu>
(425) 640-1526
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