[Wactclc-alma] System down procedures

[Daniel Moore]

I bet someone's face was pretty red that day!

On Tue, Jun 4, 2019 at 11:23 AM Traci Taylor <ttaylor at btc.edu> wrote:

> Thank you, Kirsti. That has happened to us in the past. Those darn SSL
> certificates!
>
> -----Original Message-----
> From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of
> Thomas, Kirsti
> Sent: Tuesday, June 4, 2019 11:21 AM
> To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> Subject: [Wactclc-alma] System down procedures
>
> Hi folks,
>
> We had an emergency situation yesterday morning where no one could log
> into Alma or patron accounts in Primo. Luckily, we had a shared Word
> document in Office 365 on how to troubleshoot the problem (thanks to advice
> from Wade going back a few years).  If you don't already have a similar
> document, you might want to make one.  It was a lifesaver. :)
>
> Here's a link to ours, in case you want to adapt it for your own use:
>
> https://scedu-my.sharepoint.com/:w:/g/personal/kirsti_thomas_seattlecolleges_edu/EVQ5eO7vt9JJuAKlCrYvwN4Brw_7axrXIwDq4nd_y3jE-g?e=ZboUHq
>
> FWIW, our problem was caused by IT forgetting to renew an SSL
> certificate.  I think they've renewed it for more than 1 year now. ;)
>
> It will be ok!
>
> Kirsti S. Thomas
> Library Technical Service Manager
> Seattle Colleges
> kirsti.thomas at seattlecolleges.edu
>
>
>
>

-- 
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
dan.moore at edcc.edu / daniel.moore at email.edcc.edu
(425) 640-1526
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