[Wactclc-alma] Generate a Lost Item Bill

[Charly Eaton]

Thanks Kristi. I ended up checking the item in and back out to the
institution, changing the due date to one day out, and instructed them to
let the notifications naturally generate until they received the Lost Item
Bill. Next time I'll just compose an invoice independent of Alma as you
suggested.

On Mon, Apr 22, 2019 at 3:00 PM Thomas, Kirsti <
Kirsti.Thomas at seattlecolleges.edu> wrote:

> Charly,
>
>
>
> I think you’ll have to create an “invoice” letter manually outside Alma.
>
>
>
> Alma Online Help says that the *Letters Purge with Retention* job
> “deletes all enabled letters, if they were created more than the configured
> number of days ago.”
>
>
> https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/050Administration/050Configuring_General_Alma_Functions/070Configuring_Alma_Letters#Setting_Letter_Retention_Periods
>
>
>
> It doesn’t sound like you can get the letter back.
>
>
>
> I wonder if manually marking the item Lost somehow short-circuited the
> process that would have generated a letter as part of the Overdue & Lost
> Loan job?  Or maybe you just have to wait a day for the Overdue & Lost Loan
> job to run so it will generate another letter?
>
>
>
>
>
> Kirsti S. Thomas
>
> Library Technical Services Manager
>
> Seattle Colleges
>
> kirsti.thomas at seattlecolleges.edu
>
> 206-934-4106
>
>
>
>
>
>
>
>
>
> *From:* Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] *On
> Behalf Of *Charly Eaton
> *Sent:* Tuesday, 16 April, 2019 14:00
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* [Wactclc-alma] Generate a Lost Item Bill
>
>
>
> Hi everyone,
>
>
>
> One of our ILL borrowing institutions needs to be invoiced for a lost
> item. In the past we've just used the Overdue and Lost Loan Letter
> attachment as the invoice, however, the institution says they can't find
> it, and on our end the attachment has been anonymized.
>
>
>
> I've tried *checking in the item* > *checking it back out to them* > *marking
> it Lost *with the hope this would generate the attachment but it didn't.
>
>
>
> Any thoughts?
>
>
>
> --
>
> *Charly Eaton*
>
> *Circulation Services Manager*
>
> *Learning Resources/Library*
>
> *425.640.1447*
>
> *Work Schedule: Monday - Friday 7:00 - 4:00*
>
>

-- 
*C**harly Eaton*
*Circulation Services Manager*
*Learning Resources/Library*
*425.640.1447*
*Work Schedule: Monday - Friday 7:00 - 4:00*
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