[Wactclc-alma] Generate a Lost Item Bill

[Thomas, Kirsti]

Charly,

I think you’ll have to create an “invoice” letter manually outside Alma.

Alma Online Help says that the Letters Purge with Retention job “deletes all enabled letters, if they were created more than the configured number of days ago.”
https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/050Administration/050Configuring_General_Alma_Functions/070Configuring_Alma_Letters#Setting_Letter_Retention_Periods

It doesn’t sound like you can get the letter back.

I wonder if manually marking the item Lost somehow short-circuited the process that would have generated a letter as part of the Overdue & Lost Loan job?  Or maybe you just have to wait a day for the Overdue & Lost Loan job to run so it will generate another letter?


Kirsti S. Thomas
Library Technical Services Manager
Seattle Colleges
kirsti.thomas at seattlecolleges.edu<mailto:kirsti.thomas at seattlecolleges.edu>
206-934-4106




From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Charly Eaton
Sent: Tuesday, 16 April, 2019 14:00
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] Generate a Lost Item Bill

Hi everyone,

One of our ILL borrowing institutions needs to be invoiced for a lost item. In the past we've just used the Overdue and Lost Loan Letter attachment as the invoice, however, the institution says they can't find it, and on our end the attachment has been anonymized.

I've tried checking in the item > checking it back out to them > marking it Lost with the hope this would generate the attachment but it didn't.

Any thoughts?

--
Charly Eaton
Circulation Services Manager
Learning Resources/Library
425.640.1447
Work Schedule: Monday - Friday 7:00 - 4:00
[https://drive.google.com/a/email.edcc.edu/uc?id=1lLjU1aMXjcbVQPiBENnsQRRGox02xMi5&export=download]
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