[Wactclc-alma] Alma Down?

[Lesley Caldwell]

This is an FYI. But if anyone has ideas, I'll take those too! :)

Yesterday afternoon we saw this issue again (third time this quarter!) When reported to Ex Libris, they again told us that there is a timestamp issue between our internal SAML setup and Alma. 

It usually clears itself up in a few hours.

Our IT team feels that it can't be our clock. If it was, our other software systems that use SAML would also fail.

Anyway, if you all run into authentication issues, this may be the culprit. 

Happy almost Friday,
Lesley

-----Original Message-----
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Lesley Caldwell
Sent: Monday, October 01, 2018 12:57 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Alma Down?

Is anyone else having this issue today? Internal accounts working/SAML authentication not.

Thanks!
Lesley

-----Original Message-----
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Guidry, Wade
Sent: Tuesday, September 11, 2018 2:13 PM
To: Whittaker, Shellie <ShellieW at bigbend.edu>; Anderson, John W. <johna at bigbend.edu>; 'Kun, Lily' <lkun at spscc.edu>; 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>; Kathy Gilbert <KGilbert at pierce.ctc.edu>
Subject: Re: [Wactclc-alma] Alma Down?

For those of you reporting an inability to log into Alma...


I have confirmed that internal authentication is working fine at those institutions.


So, if you can't log into Alma with your campus accounts currently, I would report the issue to your IT dept, so they are aware, and meanwhile use internal accounts to log into Alma until the problem is cleared.


(We've talked about the need to maintain internal accounts for backup and emergency use previously.)


Given that at least 3 institutions are reporting the issue, it's possible that something you have in common, like use of the K 20 network, or some shared CTC infrastructure service might be causing the issue.










Wade Guidry - wadeg at bigbend.edu
Library Consortium Services Manager
Washington Community & Technical Colleges Library Consortium (WACTCLC)
509.760.4474
________________________________
From: Whittaker, Shellie
Sent: Tuesday, September 11, 2018 2:00 PM
To: Anderson, John W.; Guidry, Wade
Subject: RE: Alma Down?

Both of your accounts (internal and external) look good.

Shellie Whittaker
WACTC Library Consortium
shelliew at bigbend.edu<mailto:shelliew at bigbend.edu> | (360) 452-5264

From: Anderson, John W.
Sent: Tuesday, September 11, 2018 1:39 PM
To: Guidry, Wade <WadeG at bigbend.edu>; Whittaker, Shellie <ShellieW at bigbend.edu>
Subject: Alma Down?

Hi,

Is Alma down?  Can't seem to get on here.



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