[Wactclc-alma] Alma Down?

[Guidry, Wade]

Lesley,

Sorry, this msg just got through the BBCC spam filter.

We do have a number of other schools using SAML for authentication, just in our consortium.

So, if there were an issue on the ExLibris side, I would expect other schools besides Pierce to be affected.

One reason why other SAML-based applications at Pierce might not be affected is if the time skew settings for those apps are more lenient (that is, those applications allow more time difference between the application and the site being authenticated).

My best suggestion at the moment is, next time this happens, ask IT to resync their SAML host to an NTP (official time) server.

If after doing so, the problem goes away, then at least we know time skew is in fact the issue (or perhaps they already did this).

Or, if they are resyncing their server against an NTP server on a scheduled basis, they might increase the frequency internal.

(The problem going away after a few hours might be because at some point the time on the Pierce side gets updated automatically.)





Wade Guidry
Library Consortium Services Manager
Big Bend Community College
wadeg at bigbend.edu
509.760.4474
www.bigbend.edu 
Big Bend Community College * 7662 Chanute Street NE * Moses Lake, WA 98837-3299

WACTCLC Alma Instance: Alma NA02
WACTCLC Primo Instance: Primo NA08

-----Original Message-----
From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Lesley Caldwell
Sent: Thursday, November 15, 2018 12:46 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Alma Down?

ATTENTION: This email contains links. Please follow best practices before clicking on links.

This is an FYI. But if anyone has ideas, I'll take those too! :)

Yesterday afternoon we saw this issue again (third time this quarter!) When reported to Ex Libris, they again told us that there is a timestamp issue between our internal SAML setup and Alma.

It usually clears itself up in a few hours.

Our IT team feels that it can't be our clock. If it was, our other software systems that use SAML would also fail.

Anyway, if you all run into authentication issues, this may be the culprit.

Happy almost Friday,
Lesley

-----Original Message-----
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Lesley Caldwell
Sent: Monday, October 01, 2018 12:57 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Alma Down?

Is anyone else having this issue today? Internal accounts working/SAML authentication not.

Thanks!
Lesley

-----Original Message-----
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Guidry, Wade
Sent: Tuesday, September 11, 2018 2:13 PM
To: Whittaker, Shellie <ShellieW at bigbend.edu>; Anderson, John W. <johna at bigbend.edu>; 'Kun, Lily' <lkun at spscc.edu>; 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>; Kathy Gilbert <KGilbert at pierce.ctc.edu>
Subject: Re: [Wactclc-alma] Alma Down?

For those of you reporting an inability to log into Alma...


I have confirmed that internal authentication is working fine at those institutions.


So, if you can't log into Alma with your campus accounts currently, I would report the issue to your IT dept, so they are aware, and meanwhile use internal accounts to log into Alma until the problem is cleared.


(We've talked about the need to maintain internal accounts for backup and emergency use previously.)


Given that at least 3 institutions are reporting the issue, it's possible that something you have in common, like use of the K 20 network, or some shared CTC infrastructure service might be causing the issue.










Wade Guidry - wadeg at bigbend.edu
Library Consortium Services Manager
Washington Community & Technical Colleges Library Consortium (WACTCLC)
509.760.4474
________________________________
From: Whittaker, Shellie
Sent: Tuesday, September 11, 2018 2:00 PM
To: Anderson, John W.; Guidry, Wade
Subject: RE: Alma Down?

Both of your accounts (internal and external) look good.

Shellie Whittaker
WACTC Library Consortium
shelliew at bigbend.edu<mailto:shelliew at bigbend.edu> | (360) 452-5264

From: Anderson, John W.
Sent: Tuesday, September 11, 2018 1:39 PM
To: Guidry, Wade <WadeG at bigbend.edu>; Whittaker, Shellie <ShellieW at bigbend.edu>
Subject: Alma Down?

Hi,

Is Alma down?  Can't seem to get on here.



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Library & Archive Para IV
Big Bend Community College
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Big Bend Community College * 7662 Chanute Street NE * Moses Lake, WA 98837-3299