[Wactclc-alma] Work orders

[Elena Bianco]

Hi Wade:

I have a work order type already created and configured called AcqWorkOrder, but it doesn’t show up in the drop-down list when I want to add a new Department for Tech Processing Work Orders. Instead, the mystery COURSE Work Order Type code is the only thing that shows up in that drop down list.  Why is that and how do I fix it? Is that a Salesforce Issue?

Elena

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Guidry, Wade
Sent: Thursday, September 28, 2017 12:46 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Work orders

Elena,

Looks like you have Work Order departments (DEFAULT MV RESERVES, WIC RESERVES) that reference a work order type (COURSE) that does not exist.

Maybe you or Justine created a work order type of COURSE at one time, but then deleted it.

You can create a work order type under the ‘work order type’ option in general configuration, and assign various statuses to it.

I’m not sure if that answers your question.

But maybe you could post a screenshot with what you are trying to change highlighted?


Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Elena Bianco
Sent: Thursday, September 28, 2017 11:45 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Work orders

So, we’ve just discovered that creating Reserves is generating a work order on the first copy, and then the fact that a work order is attached to the item is not allowing the item to be checked out. We couldn’t figure out why this was happening, and then I went to our Work order department list and discovered that the Default for work orders has a Department Type of Course, and the name has changed from what ours originally was (Processing Department) to Default Course Reserves Processing Department. I don’t know how this happened, but now I can’t edit it to change the Department type because it says there are requests/courses still assigned to it. I need help figuring out how to delete those and unassign them.

Thanks,

Elena


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ctc.edu/pipermail/wactclc-alma_lists.ctc.edu/attachments/20170928/79704217/attachment-0002.html>