[Wactclc-alma] Work orders

[Elena Bianco]

Hi Wade:

I don’t think we want a work order for COURSE at all. This is turning out to be super complicated and might be best teased out with a phone call.

Here’s the story:

We were trying to figure out why certain items in our Course Reserves were not being allowed to check out. Our staff seemed to think that this was because there was a work order attached. She asked if work orders could be disabled so that the items would check out.

So, I went to the work order configurations to see what was happening, and originally there was only one Work Order Department, that was the DEFAULT one you mentioned. That default one had a work order type of Technical Services, attached to it, but the Department Type was listed as COURSE. I assumed that because the Default Work Order Department had the work order type attached to it, and because our  courses had that DEFAULT Department assigned to them as Processing Department, that it was somehow trying to generate a work order.  I tried to delete that department but it wouldn’t let me because courses were attached to it.

So, I created two new departments, the MV COURSE RESERVES and WIC COURSE RESERVES, and then went ahead and changed over every single course from the DEFAULT Processing Department to either MV COURSE RESERVES or WIC COURSE RESERVES so that I could then try to delete the DEFAULT COURSE RESERVES Department and assign a new Department Type that would map to the Technical Services Work Order.

I don’t know if I can add a Department Type of TECHNICAL SERVICES or not, but that’s what I was going to try to do to solve the problem…

Any thoughts on that?

Elena




From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Guidry, Wade
Sent: Thursday, September 28, 2017 12:46 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Work orders

Elena,

Looks like you have Work Order departments (DEFAULT MV RESERVES, WIC RESERVES) that reference a work order type (COURSE) that does not exist.

Maybe you or Justine created a work order type of COURSE at one time, but then deleted it.

You can create a work order type under the ‘work order type’ option in general configuration, and assign various statuses to it.

I’m not sure if that answers your question.

But maybe you could post a screenshot with what you are trying to change highlighted?


Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Elena Bianco
Sent: Thursday, September 28, 2017 11:45 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Work orders

So, we’ve just discovered that creating Reserves is generating a work order on the first copy, and then the fact that a work order is attached to the item is not allowing the item to be checked out. We couldn’t figure out why this was happening, and then I went to our Work order department list and discovered that the Default for work orders has a Department Type of Course, and the name has changed from what ours originally was (Processing Department) to Default Course Reserves Processing Department. I don’t know how this happened, but now I can’t edit it to change the Department type because it says there are requests/courses still assigned to it. I need help figuring out how to delete those and unassign them.

Thanks,

Elena


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