[Wactclc-alma] Can't check out or return items - works now

[Tammy Siebenberg]

Whatever the problem was, it is fixed now.  Shellie and Wade, thanks for your efforts.

Tammy R. Siebenberg, MLIS
Director - Library & Media Services
Yakima Valley College
Yakima, WA  98902
509.574.4984
tsiebenberg at yvcc.edu<mailto:tsiebenberg at yvcc.edu>
www.yvcc.edu<https://www.yvcc.edu/>

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Tammy Siebenberg
Sent: Thursday, September 28, 2017 10:59 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Can't check out or return items

Cannot return:

1.      Writing About Art   32483000894923   (patron:  Gorski, Keely)
Unique tracking ID: E02-2809175233-8K8Q5-NPE1777383649.


2.      Borderlands = La Frontera   32483000285585  (patron: Cunningham, Evangelina)
Unique tracking ID: E02-2809171750-VUUYH-NPE1777383649
When I search for this title in Primo I can only find it by author, not by title.  Author's name is Gloria Anzaldúa.

Cannot check out:

1.      On the Parole Board   32483001082981  (patron: Siebenberg, Tammy and patron: Duck, Daisy)

General Error - Could not perform this action at the moment, please try again later.
(I also tried to move this book to a temporary location of New Books Shelf yesterday, but was having problems.)




Tammy R. Siebenberg, MLIS
Director - Library & Media Services
Yakima Valley College
Yakima, WA  98902
509.574.4984
tsiebenberg at yvcc.edu<mailto:tsiebenberg at yvcc.edu>
www.yvcc.edu<https://www.yvcc.edu/>

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Whittaker, Shellie
Sent: Thursday, September 28, 2017 10:45 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Can't check out or return items

Tammy,

Can you provide me with an example item/patron combo to test from here?

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Tammy Siebenberg
Sent: Thursday, September 28, 2017 10:38 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Can't check out or return items
Importance: High

We are suddenly unable to return items or check out new items on Alma.  I was about to submit a case for the two books we cannot return, but now we can't check out books either.  I've closed the browser and reopened it, and also tried a different browser.

Tammy

Tammy R. Siebenberg, MLIS
Director - Library & Media Services
Yakima Valley College
Yakima, WA  98902
509.574.4984
tsiebenberg at yvcc.edu<mailto:tsiebenberg at yvcc.edu>
www.yvcc.edu<https://www.yvcc.edu/>

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