[Wactclc-alma] Question about renewal email notices

[Whittaker, Shellie]

The spreadsheet that describes patron facing letters says this about the FulRenewEmailLetter.  Note its reference to resource sharing request and partner.   A clue?

[cid:image001.png at 01D3594D.FC9FC7C0]

Shellie Whittaker
WACTC Library Consortium
shelliew at bigbend.edu<mailto:shelliew at bigbend.edu> | (360) 452-5264

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Dale Burke
Sent: Thursday, November 9, 2017 11:18 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] Question about renewal email notices

Wade,
I am interested in knowing if my understanding of email receipts for renewed items is correct.  I have looked at the "Letter Activities" section of the "General Configuration" area of the Alma Configuration menu, and it looks like we have activated #44 "FulRenewEmailLetter".
When looking in Alma there are two ways to renew a book from the patron's record.  If I choose to highlight the item and then use the "Renew Selected" above the loan display the patron receives a "Borrowing Activity Letter" email.  If I choose to renew the item using the"Renew" pull down menu from the ellipsis area the patron receives a "Loan Receipt Letter".  When George renewed an item form Primo he didn't receive any email letter at all.
In none of my renewals was the "FulRenewEmailLetter" ever generated.  Has anyone else experienced the same thing?

[Inline image 1]
Dale Burke
Technical Services Librarian
[https://docs.google.com/uc?export=download&id=0B16tUjXHMjfkeVd6QnJvakN3WEk&revid=0B16tUjXHMjfkUGVnOUFiNzF6RENiODhNdWZPRmtVb291Zk9JPQ]
20000 68th Ave. W
Lynnwood, WA  98036
425-640-1526
dburke at email.edcc.edu<mailto:dburke at email.edcc.edu>
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