[Wactclc-alma] Question about renewal email notices

[Guidry, Wade]

Just looking at the documentation, I think Shellie is correct that “Ful Renew…” letter is for resource sharing.

And according to the Knowledge Center, ‘renew all’ and ‘renew selected’ in Manage Patron Services should both send out the Borrowing Activity Report (from https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/Alma_Online_Help_(English)/Fulfillment/020Circulation_Desk_Operations/040Managing_Patron_Services ):


  *   Click Renew All to renew all items that the patron currently has on loan. The system displays an informational message and sends the Borrowing Activity Report letter with the updated due dates, where relevant.
  *   Click Renew Selected to renew all items that are selected on the loan display. The system displays an informational message and sends the Borrowing Activity Report letter with the updated due dates, where relevant.

For me (and I changed the email address for Fake Student to test), selecting ‘renew’ from the context menu does not send any notice, in either Alma UI. Are you sure the loan receipt you received wasn’t for a new checkout on the test account?

With respect to Primo, I don’t think (or see any documentation indicating that) self-renewals will trigger any notices to be sent. Maybe the design assumption is that people looking at their accounts online will already be aware of the new due date. Or perhaps its just a technical limitation of processing renewals from Primo, rather than from within Alma.





Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Whittaker, Shellie
Sent: Thursday, November 9, 2017 11:29 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Question about renewal email notices

The spreadsheet that describes patron facing letters says this about the FulRenewEmailLetter.  Note its reference to resource sharing request and partner.   A clue?

[cid:image001.png at 01D35961.B2CE2330]

Shellie Whittaker
WACTC Library Consortium
shelliew at bigbend.edu<mailto:shelliew at bigbend.edu> | (360) 452-5264

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Dale Burke
Sent: Thursday, November 9, 2017 11:18 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Question about renewal email notices

Wade,
I am interested in knowing if my understanding of email receipts for renewed items is correct.  I have looked at the "Letter Activities" section of the "General Configuration" area of the Alma Configuration menu, and it looks like we have activated #44 "FulRenewEmailLetter".
When looking in Alma there are two ways to renew a book from the patron's record.  If I choose to highlight the item and then use the "Renew Selected" above the loan display the patron receives a "Borrowing Activity Letter" email.  If I choose to renew the item using the"Renew" pull down menu from the ellipsis area the patron receives a "Loan Receipt Letter".  When George renewed an item form Primo he didn't receive any email letter at all.
In none of my renewals was the "FulRenewEmailLetter" ever generated.  Has anyone else experienced the same thing?

[Inline image 1]
Dale Burke
Technical Services Librarian
[https://docs.google.com/uc?export=download&id=0B16tUjXHMjfkeVd6QnJvakN3WEk&revid=0B16tUjXHMjfkUGVnOUFiNzF6RENiODhNdWZPRmtVb291Zk9JPQ]
20000 68th Ave. W
Lynnwood, WA  98036
425-640-1526
dburke at email.edcc.edu<mailto:dburke at email.edcc.edu>
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