[Wactclc-alma] Interesting Lost Fee issue we discovered today

[Dale Burke]

Thank you Xinhang for this clear description of what to do with this issue.

Dale Burke
Technical Services Librarian

20000 68th Ave. W
Lynnwood, WA  98036
425-640-1526

dburke at email.edcc.edu

On Tue, Jan 10, 2017 at 1:53 PM, Xinhang Hu <xhu at bellevuecollege.edu> wrote:

> Here at Bellevue, when a student pays for a lost item. Instead of checking
> it in, we go to ActionsàDelete Loan. This takes the item off the
> student’s record and changes the item status to “Missing”. There is no
> credit issued to the student.
>
>
>
> As for your situation, the only solution I could think of and tested was
> adding $45 fine/fee to the student’s account using the Add Fine or Fee tab.
> After the fee is added, the credit is cancelled out and you will get a $0
> balance.
>
>
>
> Xinhang
>
>
>
> “The library is the temple of learning, and learning has liberated more
> people than all the wars in history.”- Carl Thomas Rowan
>
> ? *xhu at bellevuecollege.edu <xhu at bellevuecollege.edu> *(425 564-2251
> <(425)%20564-2251> | 7 425 564-6186 <(425)%20564-6186>|, 3000 Landerholm
> Circle, SE, Mail Stop D260, Bellevue, WA 98007
>
>
>
> *From:* Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] *On
> Behalf Of *Dale Burke
> *Sent:* Tuesday, January 10, 2017 12:24 PM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* [Wactclc-alma] Interesting Lost Fee issue we discovered today
>
>
>
> Happy New Year everyone,
>
>
>
> We discovered something new today that we have not encountered before.
>
>
>
> A student checked out a book and lost it.  He was assessed a lost book fee
> ($45) and he paid it.  Everything was recorded correctly in Alma so far.
>
>
>
> We have a policy of taking a lost item off a student's record once it is
> paid for.  What we usually do is check the book in and then withdraw it;
> however, when we checked the book in after the payment was made, a $45
> credit was issued to the students account.  Alma now shows a -$45 on their
> record.  I can't seem to find a way to remove the credit balance from the
> student's account.
>
>
>
> Have any of your circulation staff encountered this.  If so, how have you
> dealt with this situation.
>
>
>
> Thanks!
>
> Dale Burke
> Technical Services Librarian
>
> 20000 68th Ave. W
> Lynnwood, WA  98036
> 425-640-1526 <(425)%20640-1526>
>
> dburke at email.edcc.edu
>
>
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