[Wactclc-alma] FW: Case # 00383137, Title: Alma NA02 environment - Slow response times for a few hours now

[Guidry, Wade]

I opened a consortium-level ticket in SF to report the slowness.

Sorry, I wasn’t aware that the slowness was still going on.

I noticed it in the Grays Harbor Alma earlier this morning, and saw the initial reports. But since about 11am, response time for me in the C2 Alma instances has been pretty snappy.




Wade Guidry - wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
Library Consortium Services Manager
Washington Community & Technical Colleges Library Consortium (WACTCLC)
(509) 760-4474

From: Support Portal [mailto:supportportal at exlibrisgroup.com]
Sent: Monday, January 23, 2017 3:36 PM
To: Guidry, Wade <WadeG at bigbend.edu>; lcaldwell at pierce.ctc.edu; dburke at edcc.edu; Whittaker, Shellie <ShellieW at bigbend.edu>; lkun at spscc.edu; gventura at highline.edu
Subject: Case # 00383137, Title: Alma NA02 environment - Slow response times for a few hours now

[https://exlibrisgroup--c.na26.content.force.com/servlet/servlet.ImageServer?id=01532000001p3dx&oid=00D300000000NaN&lastMod=1473772088000]


Thank you, Wade Guidry, for using our Customer Portal.
Case # 00383137 is in status New.

Case Title: Alma NA02 environment - Slow response times for a few hours now
Description:
As of 15:30 PST, we have been experience intermittent slowness in our Alma NA02 environment.

Including, but not limited to, the following instances:

https://sbctc-piercecollege.alma.exlibrisgroup.com/
https://sbctc-spsccctc.alma.exlibrisgroup.com/
https://sbctc-highline.alma.exlibrisgroup.com/
https://sbctc-spsccctc.alma.exlibrisgroup.com/

Issues being reported include:

1. Long wait times between clicks in Alma (search results, pulling up patron records)
2. Being kicked out of Alma

Direct Link: Click Here <https://exlibrisgroup--c.na26.visual.force.com/50032000018vbTZAAY>

Best Regards,
Ex Libris Support
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