[ctcLinkfinaidsupport] CRITICAL ISSUE - File Outbound Processes Not Producing Files

[Molly Groyer]

Hello,



The issue has been resolved and you may resume processing. If you ran a process to generate a file after 3:23pm on 1/29/2024, you should now be able to download your file from the server.



Thank you!

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From: Molly Groyer
Sent: Tuesday, January 30, 2024 1:04 PM
To: Dirfinaid <dirfinaid at lists.ctc.edu>; Deborah Englehardt via ctcLinkfinaidsupport <ctclinkfinaidsupport at lists.ctc.edu>
Cc: Amanda Hoover <ahoover at sbctc.edu>; Ana Ybarra <aybarra at sbctc.edu>; Britney Corbitt <bcorbitt at sbctc.edu>; Connie Burrow <cburrow at sbctc.edu>; Deborah Englehardt <denglehardt at sbctc.edu>; Jedidiah Lara <jlara at sbctc.edu>; Kelly Forsberg <kforsberg at sbctc.edu>; Molly Groyer <mgroyer at sbctc.edu>; Stephanie Casino <scasino at sbctc.edu>
Subject: CRITICAL ISSUE - File Outbound Processes Not Producing Files


Good Afternoon FA,



We are aware of an issue with FA Processes that generate an outbound file to the server. They produce the message "File not open for writing!" in the Message Log for the process and do not generate the file. Example processes are Generate Pell Data and Generate Direct Loan Data.



We are currently investigating this issue. At this time, we ask that you do not submit any new tickets for this issue. Please also do not run any additional processes that generate a file while we continue to investigate.



We will send out an update as soon as possible! 😊



Thank you!

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