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<p class="MsoPlainText">Hello,<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">The issue has been resolved and you may resume processing. If you ran a process to generate a file after 3:23pm on 1/29/2024, you should now be able to download your file from the server.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Thank you!<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> Molly Groyer
<br>
<b>Sent:</b> Tuesday, January 30, 2024 1:04 PM<br>
<b>To:</b> Dirfinaid <dirfinaid@lists.ctc.edu>; Deborah Englehardt via ctcLinkfinaidsupport <ctclinkfinaidsupport@lists.ctc.edu><br>
<b>Cc:</b> Amanda Hoover <ahoover@sbctc.edu>; Ana Ybarra <aybarra@sbctc.edu>; Britney Corbitt <bcorbitt@sbctc.edu>; Connie Burrow <cburrow@sbctc.edu>; Deborah Englehardt <denglehardt@sbctc.edu>; Jedidiah Lara <jlara@sbctc.edu>; Kelly Forsberg <kforsberg@sbctc.edu>;
Molly Groyer <mgroyer@sbctc.edu>; Stephanie Casino <scasino@sbctc.edu><br>
<b>Subject:</b> CRITICAL ISSUE - File Outbound Processes Not Producing Files<o:p></o:p></span></p>
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<p class="MsoPlainText">Good Afternoon FA,<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">We are aware of an issue with FA Processes that generate an outbound file to the server. They produce the message "File not open for writing!" in the Message Log for the process and do not generate the file. Example processes are Generate
Pell Data and Generate Direct Loan Data.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">We are currently investigating this issue. At this time, we ask that you do not submit any new tickets for this issue. Please also do not run any additional processes that generate a file while we continue to investigate.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">We will send out an update as soon as possible! <span style="font-family:"Segoe UI Emoji",sans-serif">
😊</span><o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Thank you! <o:p></o:p></p>
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