[Wsssc] FW: notes from FA Workgroup
Claire Peinado
Claire.Peinado at skagit.edu
Fri Feb 9 09:49:21 PST 2024
Please review FA Workgroup notes below.
From: Claire Peinado
Sent: Thursday, February 8, 2024 12:17 PM
To: Yokiko Hayashi-Saguil <yhayashi-saguil at sbctc.edu>
Subject: notes from FA Workgroup
Review of FAFSA - new rollout, delays
* SBCTC timeline & internal plan for integration w/ctcLink?
Discussion:
* Possible flexibilities to build in for students.
* Remove verifications?
* Communication plans & strategies for stakeholders. From SBCTC? From local colleges?
* Impacts on FTEs and enrollment trends.
* Deep dive with Karl Smith! What does FAC need from WSSSC to support the following goal/charge: Maximize financial aid best practices in ways that strengthen student enrollment and retention
Proposed Deliverables
* Report on the existing gaps and inconsistencies in FA business practices, and provide a set of recommendations on suggested CTC efficiencies or alignment, with strengths and challenges for systemic adoption noted.
* Consider breaking out between FA award & processing vs customer service to students.
* Assess front-end/back-end duties and hours of service to students.
* Impacts of mass-packaging with ctcLink integration vs aligning all special circumstances review by campus.
* Develop a proposal for more effective recruitment, training, and development of a Financial Aid staffing pipeline, from early professional to Director/Dean.
* De-escalation training
* Should we partner w/HRMC to create job description, title and progression - standardizing and OFM progression. Supports PD pipeline and retention of staff (prevents jumping from college to college); Consider partnering with 4-years. Caveat: technical colleges bargain locally; could we use these as a template? Maybe. But union considerations.
* Assisting FAC, in coordination with the VP Liaison to FAC, in prioritizing needs to SBCTC, including ongoing FAFSA simplification integration, training, and frequency/modes of efficient communication.
* Where are the pinch points with ctcLink common practices? What can we do with VPSS colleagues to streamline or establish solutions that support enhancements?
* "FAST" Team: subgroup to interface btw FAC and SBCTC
Claire E. Peinado, PhD
Vice President for Student Services
Skagit Valley College
p: (360) 416-7961
appt: (360) 416-2564
pronouns: she, her
President, Washington State Student Services Commission (WSSSC)
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