[Wsssc] New Enhancement Request collection and display

[Lauren Hibbs]

From: Dani Bundy

Subject: New Enhancement Request collection and display



Good afternoon, colleagues:

Based on college feedback, we have simplified both the process to submit and to track ctcLink Enhancement Requests (ERs). I am pleased to share these changes which went into effect March 15, 2023.

Quick Links

  *   ctcLink Reference Center<https://ctclinkreferencecenter.ctclink.us/> - The ctcLink Enhancement Requests link is easy to find at the home page!

·       ctcLink Enhancement Requests<https://www.sbctc.edu/colleges-staff/it-support/erp-support/production-change.aspx> – Convenient reference links at SBCTC.edu to get you started.

How to submit an Enhancement Request

  *   Enhancement Request Process and Form<https://ctclinkreferencecenter.ctclink.us/m/116163/l/1626190-enhancement-request-process-and-form> - New ctcLink Reference Center page with instructions to help you:

     *   Determine whether the change you want made should be submitted as an Enhancement Request<https://ctclinkreferencecenter.ctclink.us/m/116163/l/1626190-enhancement-request-process-and-form#determine-whether-the-change-should-be-submitted-a>
     *   Get an enhancement sponsored and submitted<https://ctclinkreferencecenter.ctclink.us/m/116163/l/1626190-enhancement-request-process-and-form#process-steps-to-get-an-enhancement-sponsored-and->
     *   Fill out the form<https://ctclinkreferencecenter.ctclink.us/m/116163/l/1626190-enhancement-request-process-and-form#enhancement-request-form_1>

How to check the status of an Enhancement Request

The ctcLink Enhancement Request Status<https://ctclinkreferencecenter.ctclink.us/m/116163/l/1655339-enhancement-request-status> lists are updated the first and third Wednesday of each month to align with the ctcLink Working Group calendar<https://www.sbctc.edu/colleges-staff/it-support/ctclink-governance/working-group-governance>.

  *   You can see where each Enhancement Request is in the governance review process, approval status, and/or any other actions taken.
  *   The downloadable spreadsheets with multiple tabs allow you to review and sort the data you need.

ER ticket submission process

All Enhancement Requests will be stored in the Service Desk (SolarWinds) ticketing system under a NEW Request Type “Enhancement Request.” This is a change from simply tracking the Enhancement Request submission as a Service Request.

The ER ticket submission process in SolarWinds ticketing system is currently being configured and we will announce updates at the April 5, 2023, ctcLink Working Group meeting.

Until this work is completed all new Enhancement Requests will be submitted to ctclinkcustomersupport at sbctc.edu<mailto:ctclinkcustomersupport at sbctc.edu>.



Thank you,



[Compass]Dani Bundy

Director of ctcLink PeopleSoft Customer Support

dbundy at sbctc.edu<mailto:dbundy at sbctc.edu> • o: 360-704-1028<tel:360-704-1028> • c: 360-619-8960<tel:360-619-8960> sbctc.edu<https://www.sbctc.edu/>


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