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Dani Bundy </span><br>
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<b>Subject:</b> New Enhancement Request collection and display</p>
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Good afternoon, colleagues:</p>
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Based on college feedback, we have simplified both the process to submit and to track ctcLink Enhancement Requests (ERs). I am pleased to share these changes which went into effect March 15, 2023.</p>
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Quick Links</h2>
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<span style="font-size:12.0pt; font-family:"Calibri Light",sans-serif"><a href="https://ctclinkreferencecenter.ctclink.us/" data-auth="NotApplicable">ctcLink Reference Center</a> - The ctcLink Enhancement Requests link is easy to find at the home page!</span></li></ul>
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<span style="font-size:10.0pt; font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-size:12.0pt; font-family:"Calibri Light",sans-serif"><a href="https://www.sbctc.edu/colleges-staff/it-support/erp-support/production-change.aspx" data-auth="NotApplicable">ctcLink Enhancement Requests</a> – Convenient
reference links at SBCTC.edu to get you started.</span></p>
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How to submit an Enhancement Request</h3>
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<span style="font-size:12.0pt; font-family:"Calibri Light",sans-serif"><a href="https://ctclinkreferencecenter.ctclink.us/m/116163/l/1626190-enhancement-request-process-and-form" data-auth="NotApplicable">Enhancement Request Process and Form</a> - New ctcLink
Reference Center page with instructions to help you:</span></li></ul>
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<span style="font-size:12.0pt; font-family:"Calibri Light",sans-serif; color:windowtext"><a href="https://ctclinkreferencecenter.ctclink.us/m/116163/l/1626190-enhancement-request-process-and-form#determine-whether-the-change-should-be-submitted-a" data-auth="NotApplicable">Determine
whether the change you want made should be submitted as an Enhancement Request</a></span></li><li class="x_MsoListParagraph" style="margin: 3pt 0in 6pt 0.5in; line-height: 14pt; font-size: 11pt; font-family: "Franklin Gothic Book", sans-serif;color:#0563C1; margin-left:0in">
<span style="font-size:12.0pt; font-family:"Calibri Light",sans-serif; color:windowtext"><a href="https://ctclinkreferencecenter.ctclink.us/m/116163/l/1626190-enhancement-request-process-and-form#process-steps-to-get-an-enhancement-sponsored-and-" data-auth="NotApplicable">Get
an enhancement sponsored and submitted</a></span></li><li class="x_MsoListParagraph" style="margin: 3pt 0in 6pt 0.5in; line-height: 14pt; font-size: 11pt; font-family: "Franklin Gothic Book", sans-serif;color:#0563C1; margin-left:0in">
<span style="font-size:12.0pt; font-family:"Calibri Light",sans-serif; color:windowtext"><a href="https://ctclinkreferencecenter.ctclink.us/m/116163/l/1626190-enhancement-request-process-and-form#enhancement-request-form_1" data-auth="NotApplicable">Fill out
the form</a></span></li></ul>
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How to check the status of an Enhancement Request</h3>
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<span style="font-size:12.0pt; font-family:"Calibri Light",sans-serif">The <a href="https://ctclinkreferencecenter.ctclink.us/m/116163/l/1655339-enhancement-request-status" data-auth="NotApplicable">
ctcLink Enhancement Request Status</a> lists are updated the first and third Wednesday of each month to align with the
<a href="https://www.sbctc.edu/colleges-staff/it-support/ctclink-governance/working-group-governance" data-auth="NotApplicable">
ctcLink Working Group calendar</a>.</span></p>
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<span style="font-size:12.0pt; font-family:"Calibri Light",sans-serif">You can see where each Enhancement Request is in the governance review process, approval status, and/or any other actions taken.</span></li><li class="x_MsoListParagraph" style="margin: 3pt 0in 6pt 0.5in; line-height: 14pt; font-size: 11pt; font-family: "Franklin Gothic Book", sans-serif;margin-left:0in">
<span style="font-size:12.0pt; font-family:"Calibri Light",sans-serif">The downloadable spreadsheets with multiple tabs allow you to review and sort the data you need.</span></li></ul>
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ER ticket submission <span class="x_grame">process</span></h3>
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<span style="font-size:12.0pt; font-family:"Calibri Light",sans-serif">All Enhancement Requests will be stored in the Service Desk (SolarWinds) ticketing system under a NEW Request Type “Enhancement Request.” This is a change from simply tracking the Enhancement
Request submission as a Service Request.</span></p>
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<span style="font-size:12.0pt; font-family:"Calibri Light",sans-serif">The ER ticket submission process in SolarWinds ticketing system is currently being configured and we will announce updates at the April 5, 2023, ctcLink Working Group meeting.</span></p>
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<span style="font-size:12.0pt; font-family:"Calibri Light",sans-serif">Until this work is completed all new Enhancement Requests will be submitted to
<a href="mailto:ctclinkcustomersupport@sbctc.edu" data-auth="NotApplicable">ctclinkcustomersupport@sbctc.edu</a>.</span></p>
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<span style="font-size:12.0pt; font-family:"Calibri Light",sans-serif">Thank you,
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<span style="font-size:12.0pt; font-family:"Calibri Light",sans-serif"> </span></p>
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<img width="60" height="112" align="left" hspace="6" alt="Compass" style="width: 0.625in; height: auto;" aria-label="One" data-outlook-trace="F:1|T:1" src="cid:image004.jpg@01D9581C.6C2B35C0"><span style="font-size:12.0pt; font-family:"Segoe UI Light",sans-serif; color:#1F3864">Dani
Bundy </span></p>
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<span style="font-size:12.0pt; font-family:"Segoe UI Light",sans-serif; color:#1F3864">Director of ctcLink PeopleSoft Customer Support</span></p>
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<a href="mailto:dbundy@sbctc.edu" data-auth="NotApplicable"><span style="font-size:12.0pt; font-family:"Segoe UI Light",sans-serif; color:#0070C0">dbundy@sbctc.edu</span></a><span style="font-size:12.0pt; font-family:"Segoe UI Light",sans-serif; color:#1F497D">
</span><span style="font-size:12.0pt; font-family:"Segoe UI Light",sans-serif; color:#003764">• o:
<a href="tel:360-704-1028">360-704-1028</a> • c: <a href="tel:360-619-8960">360-619-8960</a>
</span><a href="https://www.sbctc.edu/" data-auth="NotApplicable"><span style="font-size:12.0pt; font-family:"Segoe UI Light",sans-serif; color:#0070C0">sbctc.edu</span></a><span style="font-size:12.0pt; font-family:"Segoe UI Light",sans-serif; color:#4472C4">
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