[Wactclc-primo] [EXTERNAL*]- Unable to Access EBSCO Articles in Primo

Thu May 19 14:37:38 PDT 2022

I'm on chat with Alma tech support now to see what the deal is...

Elena Bianco, Systems & Technical Services Librarian
Skagit Valley College
2405 E. College Way
Mount Vernon, WA 98273
(360)416-7624

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Hannah Micona
Sent: Thursday, May 19, 2022 2:30 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] [EXTERNAL*]- Unable to Access EBSCO Articles in Primo

I'm getting "Connection refused by openurl.ebscohost.com, please try again later."

Hannah Micona

Cataloger, Holman Library

Green River College

________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Elena Bianco <Elena.Bianco at skagit.edu<mailto:Elena.Bianco at skagit.edu>>
Sent: Thursday, May 19, 2022 2:27 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [EXTERNAL*]- Unable to Access EBSCO Articles in Primo

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This is the message I got:

The connection has timed out

An error occurred during a connection to openurl.ebscohost.com.

    The site could be temporarily unavailable or too busy. Try again in a few moments.

    If you are unable to load any pages, check your computer's network connection.

    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Elena Bianco, Systems & Technical Services Librarian

Skagit Valley College

2405 E. College Way

Mount Vernon, WA 98273

(360)416-7624

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Traci Taylor
Sent: Thursday, May 19, 2022 2:09 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [EXTERNAL*]-[Wactclc-primo] Unable to Access EBSCO Articles in Primo

Hello,

Is anyone having issues with accessing articles from EBSCO in Primo? I have tried accessing a few articles with no success. I keep getting the error message below.

[cid:image001.jpg at 01D86B8D.FC51CE10]

I am able to access the article, Late presentation of HIV infection: a consensus definition<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-btcctc.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_BTC%2F1d92elb%2Fcdi_swepub_primary_oai_prod_swepub_kib_ki_se_121672833&data=05%7C01%7Chmicona%40greenriver.edu%7C7b12e6d54cec48817a7a08da39de70c0%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637885924792232111%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=1VZVioEpeLWMezXOdn2CtNZvSHdFzNfVLSOMmhuSMlY%3D&reserved=0>, in EBSCO directly, but not through Primo.

Thanks in advance for your help,

Traci

<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7Chmicona%40greenriver.edu%7C7b12e6d54cec48817a7a08da39de70c0%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637885924792232111%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=tHZVymVQHqU9r4AaD9%2F3X3%2BUlSWrNmeyN%2FpQ5QfNEqY%3D&reserved=0>[image002.jpg at 01D7901D]<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7Chmicona%40greenriver.edu%7C7b12e6d54cec48817a7a08da39de70c0%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637885924792232111%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=tHZVymVQHqU9r4AaD9%2F3X3%2BUlSWrNmeyN%2FpQ5QfNEqY%3D&reserved=0><https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7Chmicona%40greenriver.edu%7C7b12e6d54cec48817a7a08da39de70c0%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637885924792232111%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=tHZVymVQHqU9r4AaD9%2F3X3%2BUlSWrNmeyN%2FpQ5QfNEqY%3D&reserved=0>Traci Taylor, MLS

Lead Librarian

Bellingham Technical College<https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7Chmicona%40greenriver.edu%7C7b12e6d54cec48817a7a08da39de70c0%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637885924792232111%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=lZ%2FT8MwFtmOXfJrjKyb7clbAYrAHeA%2BgybgA5SX3Pjw%3D&reserved=0>

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