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<p class="MsoNormal">I’m on chat with Alma tech support now to see what the deal is…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Elena Bianco, Systems & Technical Services Librarian<o:p></o:p></p>
<p class="MsoNormal">Skagit Valley College<o:p></o:p></p>
<p class="MsoNormal">2405 E. College Way<o:p></o:p></p>
<p class="MsoNormal">Mount Vernon, WA 98273<o:p></o:p></p>
<p class="MsoNormal">(360)416-7624<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo <wactclc-primo-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Hannah Micona<br>
<b>Sent:</b> Thursday, May 19, 2022 2:30 PM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> Re: [Wactclc-primo] [EXTERNAL*]- Unable to Access EBSCO Articles in Primo<o:p></o:p></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">I'm getting "</span><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">Connection refused by openurl.ebscohost.com, please try again later."</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p><span style="font-size:12.0pt;color:black">Hannah Micona<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;color:black">Cataloger, Holman Library<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;color:black">Green River College<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>> on behalf of Elena Bianco <<a href="mailto:Elena.Bianco@skagit.edu">Elena.Bianco@skagit.edu</a>><br>
<b>Sent:</b> Thursday, May 19, 2022 2:27 PM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-primo] [EXTERNAL*]- Unable to Access EBSCO Articles in Primo</span>
<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p style="mso-line-height-alt:10.0pt;background:#FFEB9C"><strong><span style="font-family:"Arial",sans-serif;color:#D70000">CAUTION:</span></strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> This email originated from outside
of Green River College. Please do not click any links or open attachments unless you know the sender and know the information is safe. Even if you know the sender, if the request or information seems unusual please check with the sender first before clicking
a link or opening the attachment. If you are unsure, contact the IT Help Desk at x2222 or email
<a href="mailto:ithelpdesk@greenriver.edu">ithelpdesk@greenriver.edu</a>. <br>
<br>
Please do not give out or enter your Green River email, network login, password information on non-Green River websites.<o:p></o:p></span></p>
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<p class="xmsonormal">This is the message I got:<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">The connection has timed out<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">An error occurred during a connection to openurl.ebscohost.com.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> The site could be temporarily unavailable or too busy. Try again in a few moments.<o:p></o:p></p>
<p class="xmsonormal"> If you are unable to load any pages, check your computer’s network connection.<o:p></o:p></p>
<p class="xmsonormal"> If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<p class="xmsonormal">Elena Bianco, Systems & Technical Services Librarian<o:p></o:p></p>
<p class="xmsonormal">Skagit Valley College<o:p></o:p></p>
<p class="xmsonormal">2405 E. College Way<o:p></o:p></p>
<p class="xmsonormal">Mount Vernon, WA 98273<o:p></o:p></p>
<p class="xmsonormal">(360)416-7624<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b>From:</b> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Traci Taylor<br>
<b>Sent:</b> Thursday, May 19, 2022 2:09 PM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> [EXTERNAL*]-[Wactclc-primo] Unable to Access EBSCO Articles in Primo<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Hello,<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Is anyone having issues with accessing articles from EBSCO in Primo? I have tried accessing a few articles with no success. I keep getting the error message below.
<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="367" height="332" style="width:3.8229in;height:3.4583in" id="x_Picture_x0020_1" src="cid:image001.jpg@01D86B8D.FC51CE10"><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">I am able to access the article, <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-btcctc.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_BTC%2F1d92elb%2Fcdi_swepub_primary_oai_prod_swepub_kib_ki_se_121672833&data=05%7C01%7Chmicona%40greenriver.edu%7C7b12e6d54cec48817a7a08da39de70c0%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637885924792232111%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=1VZVioEpeLWMezXOdn2CtNZvSHdFzNfVLSOMmhuSMlY%3D&reserved=0">
Late presentation of HIV infection: a consensus definition</a>, in EBSCO directly, but not through Primo.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Thanks in advance for your help, <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Traci<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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Taylor, MLS</b></a><o:p></o:p></p>
<p class="xmsonormal" style="margin-bottom:6.0pt"><b><span style="color:black">Lead Librarian</span></b><o:p></o:p></p>
<p class="xmsonormal"><a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7Chmicona%40greenriver.edu%7C7b12e6d54cec48817a7a08da39de70c0%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637885924792232111%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=lZ%2FT8MwFtmOXfJrjKyb7clbAYrAHeA%2BgybgA5SX3Pjw%3D&reserved=0"><span style="color:#0076A8">Bellingham
Technical College</span></a><o:p></o:p></p>
<p class="xmsonormal"><span style="color:black">3028 Lindbergh Ave. | Bellingham, WA 98225</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:black">Phone: </span><span style="color:#0076A8">360.752.8488
</span><span style="color:black">| Office: </span><span style="color:#0076A8">CC 327</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal" style="margin-top:1.0pt"><span style="font-size:9.0pt"> <i><span style="color:#0076A8">BTC provides student-centered, high-quality professional technical education</span></i></span><span style="font-size:12.0pt;font-family:"Gulim",sans-serif">
</span><i><span style="font-size:9.0pt;color:#0076A8">for today’s needs and tomorrow’s opportunities.</span></i><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">This email is not from a
<strong><span style="font-family:"Arial",sans-serif">Skagit Valley College</span></strong> email address. As such, the SVC IT Department cannot ensure its safety. Please use proper judgement and caution when opening attachments, clicking on links, or responding
to this email..</span><o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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