[Wactclc-primo] can't submit a support ticket

[Daniel Moore]

Hey Amy,

I logged in and was able to see a product list after selecting "Ex Libris":

[image: image.png]

The asset list is different for me if I'm not logged in, but it doesn't say
"No records found" for me. I'm trying to share a screenshot but annoyingly
the dropbox closes when I move off the page... but I promise I see a few
things, including Research Professional, RapidILL, and Rialto.

Try their chat widget - I never have, but maybe they can connect with you
quickly to see about your super user status?

Hope things get fixed,
Dan

On Thu, Feb 10, 2022 at 9:24 AM Herman, Amy <aherman at olympic.edu> wrote:

> This morning I am trying to open a new support ticket (which I
> successfully did late last week).  Today it let’s me choose Ex Libris as
> the “Platform/Service” but on the next step when I am asked to “Select Your
> Asset” there are no options other than “No records found!”  I know from
> ALMA-L that this has been an issue this week for “super user” accounts but
> I don’t think I’m a super user…? Anyone else seeing this?  Can’t log a case
> if I can’t log a case…
>
>
>
>
>
>
>
> *Amy Herman*
>
> Library Faculty | Olympic College
>
> 1600 Chester Avenue | Bremerton, WA 98337
>
> aherman at olympic.edu
>
>
>
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