[Wactclc-primo] [EXTERNAL] - Anyone else hearing reports of Primo slowness?

[Herman, Amy]

I'm not sure if it's the same thing but I've experienced several times over the last few months having to refresh my browser while in Primo because it seems to freeze (not run my search).

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu>

OC Libraries are OPEN online!  Visit the OC Libraries website<https://libguides.olympic.edu/index> to connect to services and resources.

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Lesley Caldwell
Sent: Friday, October 15, 2021 1:40 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: [EXTERNAL] - [Wactclc-primo] Anyone else hearing reports of Primo slowness?

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We're hearing from library faculty and students that Primo is running really slow, specifically during Zoom classes. Here's an example:
One issue I've heard about a three times now from students is that they try to search along in Primo and are either unable to type into the search bar, or they search and get no results. I haven't been able to troubleshoot that in the sessions, though it has me wondering if some devices are not so friendly for using zoom+Primo?

Here's another report:
I have definitely been experiencing slow Primo, both during and outside of library sessions, including times when I can't click in the search box. It's almost like it's still loading the page in the background or something and eventually it corrects itself, except it happens even after the page has been loaded for a while. During the evening sessions the last 2 nights this came up for both me and the students, with one of the students suggesting that it was because so many of them were using it at the same time.

I looked on Primo-L, and there are reports of the Browse function being slow in Primo, but nothing else. Just curious if y'all are seeing Primo running slow too.

Thanks!

Lesley Caldwell
Systems and Instruction Librarian
Pierce College
p:
253-840-8420
a:
1601 39th Ave SE, Puyallup, WA 98374
w:
www.pierce.ctc.edu<http://www.pierce.ctc.edu/> e: LCaldwell at pierce.ctc.edu<mailto:LCaldwell at pierce.ctc.edu>
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