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<p class="MsoNormal">I’m not sure if it’s the same thing but I’ve experienced several times over the last few months having to refresh my browser while in Primo because it seems to freeze (not run my search).
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<p class="MsoNormal"><b><span style="color:#1F497D">Amy Herman<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D">Library Faculty | Olympic College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">1600 Chester Avenue | Bremerton, WA 98337<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:aherman@olympic.edu">aherman@olympic.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal">OC Libraries are OPEN online! Visit the <a href="https://libguides.olympic.edu/index">
OC Libraries website</a> to connect to services and resources. <o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo <wactclc-primo-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Lesley Caldwell<br>
<b>Sent:</b> Friday, October 15, 2021 1:40 PM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> [EXTERNAL] - [Wactclc-primo] Anyone else hearing reports of Primo slowness?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-line-height-alt:10.0pt;background:#FFCC66"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!<o:p></o:p></span></p>
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<p class="MsoNormal">We’re hearing from library faculty and students that Primo is running really slow, specifically during Zoom classes. Here’s an example:<o:p></o:p></p>
<p class="MsoNormal"><i><span style="color:black">One issue I've heard about a three times now from students is that they try to search along in Primo and are either unable to type into the search bar, or they search and get no results. I haven't been able
to troubleshoot that in the sessions, though it has me wondering if some devices are not so friendly for using zoom+Primo?<o:p></o:p></span></i></p>
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<p class="MsoNormal">Here's another report:<o:p></o:p></p>
<p class="MsoNormal"><i><span style="color:black">I have definitely been experiencing slow Primo, both during and outside of library sessions, including times when I can't click in the search box. It's almost like it's still loading the page in the background
or something and eventually it corrects itself, except it happens even after the page has been loaded for a while. During the evening sessions the last 2 nights this came up for both me and the students, with one of the students suggesting that it was because
so many of them were using it at the same time.<o:p></o:p></span></i></p>
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<p class="MsoNormal"><span style="color:black">I looked on Primo-L, and there are reports of the Browse function being slow in Primo, but nothing else. Just curious if y’all are seeing Primo running slow too.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Thanks!</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#900027">Lesley Caldwell<o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">Systems and Instruction Librarian</span></i><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">Pierce College</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">253-840-8420<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">1601 39th Ave SE, Puyallup, WA 98374<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><a href="http://www.pierce.ctc.edu/"><span style="color:#333333">www.pierce.ctc.edu</span></a> </span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">e:</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"> <a href="mailto:LCaldwell@pierce.ctc.edu">LCaldwell@pierce.ctc.edu</a><o:p></o:p></span></p>
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