[Wactclc-primo] Alert: Status of Gale Academic OneFile in Alma Community Zone

[Guidry, Wade]

For those of you with Gale Academic OneFile activated in the Alma community zone...

Be aware that the collection is *not* current present in Alma, due to errors on the Ex Libris side.

You *do not* need to do anything about this, other than be aware that the collection is not currently present.

Ex Libris is working on a fix, and will automatically apply to fix to affected environments when it becomes available.

For now, just be aware of the issue and coming solution, which is described in more detail below, in a message from Ex Libris:

      From: Alma <alma-bounces at exlibrisusers.org<mailto:alma-bounces at exlibrisusers.org>> on behalf of Rael.Elstein--- via Alma <alma at exlibrisusers.org<mailto:alma at exlibrisusers.org>>
      Sent: Monday, June 28, 2021 4:59 AM
      To: Alma at exlibrisusers.org<mailto:Alma at exlibrisusers.org> <Alma at exlibrisusers.org<mailto:Alma at exlibrisusers.org>>
      Cc: Rael.Elstein at exlibrisgroup.com<mailto:Rael.Elstein at exlibrisgroup.com> <Rael.Elstein at exlibrisgroup.com<mailto:Rael.Elstein at exlibrisgroup.com>>
      Subject: Re: [ALMA-L] *EXT* Re: Gale Academic OneFile

      Dear colleagues,

      As we mentioned previously, this event was an unprecedented case where the collection was removed directly from the Alma CZ, due to human error.
      First and foremost we have been working on how to fix the issue and its impact on the community. For more details, see below.
      In parallel I must assure you that we are performing an internal audit to understand how this could have happened and to prevent it from being possible again.

      We deeply apologize for the inconvenience and disruption this has caused, and hope that our solution to resurrect all activations will assist in restoring functionality.

      We are working on releasing this fix TODAY and it will take affect over the coming days for the various institutions.

      The fix:
      We have "resurrected" the deleted collection and its portfolios, including their original CZ identifiers.
      Our work over the past weeks has been to ensure that we can both resurrect the content AND reinstate your activations on your behalf.
*       Institutions that had the "auto active" functionality selected:
o       What happened: the collection was localized and the portfolios had been deleted entirely.
o       Our fix: we will run a process on your behalf to revive the deleted portfolios, while maintaining the previous IDs, including their link to the CZ.
Note that this will activate ALL of the titles in this collection for these institutions (expected functionality for "auto active").
*       Institutions without the "auto active" functionality selected:
o       What happened: the collection and portfolios have been localized to the IZ.
o       Our fix: we will run a process on your behalf to reinstate the link to the CZ for the localized collection and portfolios AND to reactivate them, to ensure that you continue to receive updates from the CZ.
Note that the local portfolio IDs will remain.

      Again, we hope that this solution will restore functionality for this collection and apologize for the inconvenience.


      Best,
      Rael and the team


Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<http://www.wactclc.org/>


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