[Wactclc-primo] LibChat Widget in Primo
Elena Bianco
Elena.Bianco at skagit.edu
Fri May 29 11:26:18 PDT 2020
Hi Everyone:
Lauren Bryant at Shoreline very kindly shared with me a link on the Developer's Network that talks about how to add the LibChat Slide widget to Primo<https://developers.exlibrisgroup.com/blog/embedding-springshare-libchat-widget-into-the-primo-nu/>. I remember Amy saying that there were some accessibility issues with it not working with screen readers, which is a concern, but just in case you are interested in adding it, here's how to do it. These are directions that I sent to Greg over at Lake Washington. Wade suggested I forward them to the list, so here you go...
1. Go to Discovery in Alma and choose Configure Views. Then, choose to Edit your view:
[cid:52ce9cf9-7e5f-444f-a92b-99bdfa12fdad]
2. Then, go to the last tab that's called Manage Customization Package, then click on Download Current View Customization Package.
[cid:d385f414-b4b9-4175-baea-be72280ce65a]
That will download a Zipped file. Save the Zipped file someplace and unzip it.
3. Then, go to the folder called js and open the custom.js folder using something like WordPad or Notepad (not WORD)
[cid:930afc4d-5802-4da7-a7c3-aec0b3194fa9]
Then, edit that file, putting this code in there right after the 'use strict';
(function () {
"use strict";
'use strict';
/*----------below is the code for libchat-----------*/
// Adds the chat button
(function() {
var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = 'true';
lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') +
'v2.libanswers.com/load_chat.php?hash=bcda802129b1ee716f9f14a23b360d1b';
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(lc, s);
})();
Then, save your file, rezip the package and reload it using the Upload Customization package:
[cid:1472cb9e-9e99-4094-b7e7-f08d0cec6578]
Then, it should show up. One thing to note (my cautionary tale, 'cause you know that's what I'm all about): If you use a MAC, it will add some invisible files and Alma won't let you reload it. So, if at all possible use a PC. If you do have a Mac, Wade can help. He helped me.
We used the left-side widget and that seems to work pretty well because it still shows up when a record is linked to:
[cid:41d5884c-5971-4221-b8bc-5a8c1d44b910]
The only thing I don't like is that our service is called "Ask a Librarian" and it ends up being small text and I can't figure out how to make it bold, so I may have to change the text to "Ask Us!" so it's easier to read...
So, good luck with that, everyone. Super excited to have this service working in Primo.
Take care,
Elena
Elena Bianco
Systems & Technical Services Librarian
Skagit Valley College Library
2405 E. College Way
Mount Vernon, WA 98273
Stay connected and follow SVC libraries on Facebook or Instagram.
________________________________
From: Bem, Greg <Greg.Bem at lwtech.edu>
Sent: Friday, May 29, 2020 10:29 AM
To: Elena Bianco <Elena.Bianco at skagit.edu>
Subject: RE: [EXTERNAL*]-Re: [Clams-l] Video Reference appointments
Hey Elena,
What was your process for adding the side widget to all Primo pages?
(I may have missed a thread in the Alma listserv!)
Thanks,
Greg
Greg Bem, MLIS
Faculty Library Coordinator
Library Learning Commons
Lake Washington Inst. Of Technology
Pronouns: he/him/his
Vice President, AFT 3533, ’19-‘20
Contact Info
greg.bem at lwtech.edu<mailto:greg.bem at lwtech.edu%0d>
425-739-8100 xt.8898
http://www.lwtech.edu/campus-life/library
Chat with me on Microsoft Teams<https://teams.microsoft.com/>, or
Chat with librarians 24/7 on Ask a Librarian<https://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=accessable&institution=13155&type=2&language=1>
From: Elena Bianco <Elena.Bianco at skagit.edu>
Sent: Friday, May 29, 2020 9:31 AM
To: Bryant, Lauren <lbryant at shoreline.edu>; Bem, Greg <Greg.Bem at lwtech.edu>
Subject: Re: [EXTERNAL*]-Re: [Clams-l] Video Reference appointments
EXTERNAL SENDER: Use caution with links and attachments
________________________________
HI Lauren:
I got it added this morning, and I added the left side widget because of what you said about the right and because the right-side widget gets covered over when you open a record. If it's on the left, it's still visible when someone opens the record.
[cid:image001.png at 01D635A4.0F096170]
Elena Bianco
Systems & Technical Services Librarian
Skagit Valley College Library
2405 E. College Way
Mount Vernon, WA 98273
Stay connected and follow SVC libraries on Facebook or Instagram.
________________________________
From: Bryant, Lauren <lbryant at shoreline.edu<mailto:lbryant at shoreline.edu>>
Sent: Thursday, May 28, 2020 7:33 PM
To: Elena Bianco <Elena.Bianco at skagit.edu<mailto:Elena.Bianco at skagit.edu>>; Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu> <Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu>>
Subject: Re: [EXTERNAL*]-Re: [Clams-l] Video Reference appointments
We added ours to primo last week and I noticed that the side tab widget blocked the "go" button on mobile view. You'll know what I mean if you try that side widget. Anyways I had to add 200 px on padding to move it down a little. This is how we have it now: https://sbctc-shoreline.primo.exlibrisgroup.com/discovery/search?vid=01STATEWA_SHORLINE:SHORELINE&lang=en
let me know if you want to do the same and I can help!
Lauren V. Bryant, MLIS
Priority Associate Librarian
Ray Howard Library 🏫
Shoreline Community College
💻Library.Shoreline.Edu<http://library.shoreline.edu/>
Reference📑 T, W, TH 1:30 - 7:30
Pronouns: she, her 👩🏫
📚LaurentheLibrarian.com<https://www.laurenthelibrarian.com/>
[shoreline logo]
Sent from my mobile device.
________________________________
From: Elena Bianco <Elena.Bianco at skagit.edu<mailto:Elena.Bianco at skagit.edu>>
Sent: Thursday, May 28, 2020 6:59 PM
To: Bryant, Lauren; Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu>
Subject: Re: [EXTERNAL*]-Re: [Clams-l] Video Reference appointments
Hi Lauren:
Thanks for the info. No, we don't have a chat with a librarian button in Canvas. That's a great idea!
I'm in the process of getting chat reference widgets ready to go for when we go live tomorrow and plan to put them on all of the library's pages. Currently, they are only on the Ask a Librarian page, which has been linked from the library's home page...
I also want to try and get them in Primo and as many of our databases as will allow such a thing...
Thanks!
Elena Bianco
Systems & Technical Services Librarian
Skagit Valley College Library
2405 E. College Way
Mount Vernon, WA 98273
Stay connected and follow SVC libraries on Facebook or Instagram.
________________________________
From: Bryant, Lauren <lbryant at shoreline.edu<mailto:lbryant at shoreline.edu>>
Sent: Thursday, May 28, 2020 6:48 PM
To: Elena Bianco <Elena.Bianco at skagit.edu<mailto:Elena.Bianco at skagit.edu>>; Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu> <Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu>>
Subject: [EXTERNAL*]-Re: [Clams-l] Video Reference appointments
Hi Greg and Elena,
I'm not sure if Leslie wants me to share this on the listserv, but our incoming chat reference was really really high in April (96 incoming students from Shoreline), but it dropped down to 32 incoming chats this month and we think it's because our eLearning department removed the "Chat with a Librarian" button in Canvas.
Greg, do you guys have a button like that for your instructors? Elena, do you? I'd love to get some data from other colleges to help convince them to reinstate it. Our incoming reference questions dropped so low when they removed it! Thanks for your help!
Lauren V. Bryant, MLIS
Priority Associate Librarian
Ray Howard Library
Shoreline Community College
Library.Shoreline.Edu<http://library.shoreline.edu/> | 206. 546.4774<tel:206-546-4774>
Reference T, W, TH 1:30 - 7:30
Pronouns: she, her
🌐 LaurentheLibrarian.com<https://www.laurenthelibrarian.com/>
[Shoreline Community College logo]
________________________________
From: Clams-l <clams-l-bounces at lists.ctc.edu<mailto:clams-l-bounces at lists.ctc.edu>> on behalf of Bem, Greg via Clams-l <clams-l at lists.ctc.edu<mailto:clams-l at lists.ctc.edu>>
Sent: Thursday, May 28, 2020 5:05 PM
To: College and Media Librarians of WA <clams-l at lists.ctc.edu<mailto:clams-l at lists.ctc.edu>>
Cc: Bem, Greg <Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu>>; Jen Stutesman <coffeediva1965 at gmail.com<mailto:coffeediva1965 at gmail.com>>; j.stutesman at bellevuecollege.edu<mailto:j.stutesman at bellevuecollege.edu> <j.stutesman at bellevuecollege.edu<mailto:j.stutesman at bellevuecollege.edu>>
Subject: Re: [Clams-l] Video Reference appointments
Also, I can’t speak for my colleagues, but I’ve noticed that adding the 15/30/45 minute reference sessions for individuals and small groups on top of the 5-8 other Zoom meetings each day ends up becoming really fatiguing, so I’m trying to figure out how to figure the work energy balance piece.
Greg Bem, MLIS
Faculty Library Coordinator
Library Learning Commons
Lake Washington Inst. Of Technology
Pronouns: he/him/his
Vice President, AFT 3533, ’19-‘20
Contact Info
greg.bem at lwtech.edu<mailto:greg.bem at lwtech.edu%0d>
425-739-8100 xt.8898
http://www.lwtech.edu/campus-life/library
Chat with me on Microsoft Teams<https://teams.microsoft.com/>, or
Chat with librarians 24/7 on Ask a Librarian<https://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=accessable&institution=13155&type=2&language=1>
From: Clams-l <clams-l-bounces at lists.ctc.edu<mailto:clams-l-bounces at lists.ctc.edu>> On Behalf Of Bem, Greg via Clams-l
Sent: Thursday, May 28, 2020 5:01 PM
To: College and Media Librarians of WA <clams-l at lists.ctc.edu<mailto:clams-l at lists.ctc.edu>>
Cc: Bem, Greg <Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu>>; Jen Stutesman <coffeediva1965 at gmail.com<mailto:coffeediva1965 at gmail.com>>; j.stutesman at bellevuecollege.edu<mailto:j.stutesman at bellevuecollege.edu>
Subject: Re: [Clams-l] Video Reference appointments
1. We have stopped doing drop-in hours. We only do appointments now.
2. As-needed basis depending on how we encounter the student. Sometimes they reach out to a specific librarian directly.
3. N/A
Greg Bem, MLIS
Faculty Library Coordinator
Library Learning Commons
Lake Washington Inst. Of Technology
Pronouns: he/him/his
Vice President, AFT 3533, ’19-‘20
Contact Info
greg.bem at lwtech.edu<mailto:greg.bem at lwtech.edu%0d>
425-739-8100 xt.8898
http://www.lwtech.edu/campus-life/library
Chat with me on Microsoft Teams<https://teams.microsoft.com/>, or
Chat with librarians 24/7 on Ask a Librarian<https://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=accessable&institution=13155&type=2&language=1>
From: Clams-l <clams-l-bounces at lists.ctc.edu<mailto:clams-l-bounces at lists.ctc.edu>> On Behalf Of Jen Stutesman via Clams-l
Sent: Thursday, May 28, 2020 3:53 PM
To: clams-l at lists.ctc.edu<mailto:clams-l at lists.ctc.edu>
Cc: Jen Stutesman <coffeediva1965 at gmail.com<mailto:coffeediva1965 at gmail.com>>; j.stutesman at bellevuecollege.edu<mailto:j.stutesman at bellevuecollege.edu>
Subject: [Clams-l] Video Reference appointments
Hi collective mind!
I'd like to know how everyone else is scheduling their librarians to do Video Chat, if you're doing that. I went and re-read the archives from last month, about whether you were Zooming and how not to be Zoom bombed, but I'd like more detail about who and how you schedule librarians and students for Video Reference interactions. As a reminder, here is what I found from the archive:
LWTC, RTC, Highline, Skagit Valley use Zoom.
Pierce College uses ConEx Cranium Cafe instead of Zoom.
Highline uses MS Booking to schedule
Highline does not have general drop-in Zoom hours, just scheduled ones.
Shoreline uses LibCal to schedule.
Skagit Valley uses Google Forms to schedule.
Most campuses who do offer Video reference require the student or faculty to login through their ezproxy *first* to prevent Zoombombing.
So, here are my questions:
1. Does your library do *just* scheduled Video Reference appointments, unscheduled Drop-In appointments, or both?
2. Are the librarians scheduled *separately* for Video Reference shifts from their Library Chat shifts? Or, on a rotating "as-needed" basis when you receive a request?
3. If you do schedule librarians to do Video Reference shifts, who gets scheduled? Just Full Time librarians? Full and Part Time? Just Permanent librarians? Permanent and Temporary?
Thanks everyone!!
-jen
-Jen Stutesman, MLIS
Temporary Reference Librarian, Bellevue College
--
"The United States’ history of racism should not be erased or modified, just because some find it difficult to come to terms with, or because it names people whose generational wealth and power is entwined with that racism. In fact, it is this constant desire to whitewash the past that dooms us to repeat it."
-- Erin Shigaki, https://tinyurl.com/scy9anb
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