[Wactclc-primo] My eBooks EBSCO are resolving to the ADMIN . Sign in page... Re: [External] EBSCO eBooks & Linking Issues

[Hirning, Maryanne]

Good morning, Rhonda,

I had very similar issues with that collection. Every time that I tried to activate from the CZ it would "break" into multiple collections. I finally had exLibris resolve the issue (the collection was so large, it would time out on my end and restart, resulting in multiple activations).

Only to discover that the collection I really pay for is: EBSCOhost Academic eBook Collection (North America)...ugh!!  So double check which collection you really subscribe to.

I had still had to add the parser override, which I spoke to EBSCO about because I wanted to verify that it was indeed the correct collection. I spot checked over 50 title and all is well now!

I hope you are able to get it resolved :)

Best,
Maryanne

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Guidry, Wade
Sent: Monday, March 30, 2020 11:57 AM
To: 'WACTCLC Primo discussions' <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] My eBooks EBSCO are resolving to the ADMIN . Sign in page... Re: [External] EBSCO eBooks & Linking Issues



I see 8 ebsco ebook collections activated in Big Bend Alma, all with the same name:

eBooks EBSCO (Ebscohost Ebooks Comprehensive Academic Collection (North America))

I'm not sure what the difference is in each of those, or which one is causing you issues.

However, one recent issue with Ebsco ebook collections has been discrepancies in the code used in the "dbase" URL parameter when attempting to navigate to an ebook title at Ebsco from Primo.
I'm not sure what causes the issue, but there is a remedy.

For the affected collection, you can override the parser set up in the collections service in Alma, by editing the collection service ("Linking" tab of the edit service page).

For example, if the collection is using the following parser:

url=https://search.ebscohost.com & shib=$$SHIBBOLETH & customer_id=$$CUSTOMER_ID & athens_id=$$ATHENS_ID & u_shib=$$U_SHIBBOLETH & sso=$$SSO & dbase=e025xna

Edit the service and add a parser override with the old netlibrary dbase. The only change is the code specified for the dbase parameter:

url=https://search.ebscohost.com & shib=$$SHIBBOLETH & customer_id=$$CUSTOMER_ID & athens_id=$$ATHENS_ID & u_shib=$$U_SHIBBOLETH & sso=$$SSO & dbase=nlebk

Save the change, do a new search in Primo, and retry.

Wade Guidry
WACTCLC
Library Consortium Services Manager
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
http://www.wactclc.org
509.760.4474

Pronouns: he/him/his


-----Original Message-----
From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Kitchens, Rhonda
Sent: Monday, March 30, 2020 11:09 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [Wactclc-primo] My eBooks EBSCO are resolving to the ADMIN . Sign in page... Re: [External] EBSCO eBooks & Linking Issues

CAUTION: Originated outside our network. Do not click links or open attachments unless you validate the sender.


My eBooks EBSCO off campus access is resolving to the system EBSCO ADMIN sign in page and not our BBCC login.  The link we use in Databases A-Z is working normally.


I see there had been issues in Feb, but not this one. Is anyone else having this issue?  What's my next move?


Thank you.







Rhonda K. Kitchens
Librarian
RhondaK at bigbend.edu<rhondak at bigbend.edu<mailto:RhondaK at bigbend.edu%3crhondak at bigbend.edu>>
<mailto:KathleenD at bigbend.edu>

509.793.2354
877.745.1212
www.bigbend.edu<http://www.bigbend.edu/<http://www.bigbend.edu%3chttp:/www.bigbend.edu/>>

Big Bend Community College * 7662 Chanute Street NE * Moses Lake, WA 98837-3299

________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Guidry, Wade <WadeG at bigbend.edu<mailto:WadeG at bigbend.edu>>
Sent: Thursday, February 27, 2020 8:20 AM
To: WACTCLC Primo discussions; 'WACTCLC Alma Discussion'
Subject: Re: [Wactclc-primo] [External] EBSCO eBooks & Linking Issues

ATTENTION: This email contains links. Please follow best practices before clicking on links

As of this morning, the Ebsco ebook linking issue has been resolved by ExLibris.

So, if you had put in the temporary parser override workaround that I shared earlier this week, you should remove that override now.


Wade Guidry
WACTCLC
Library Consortium Services Manager
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu<mailto:wadeg at bigbend.edu%3cmailto:wadeg at bigbend.edu>>
http://www.wactclc.org<http://www.wactclc.org/<http://www.wactclc.org%3chttp:/www.wactclc.org/>>
509.760.4474

Pronouns: he/him/his


From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Herman, Amy
Sent: Tuesday, February 25, 2020 9:06 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [External] EBSCO eBooks & Linking Issues

ATTENTION: This email contains links. Please follow best practices before clicking on links I found that my Ebsco ebooks in Primo are all resolving to the Ebsco Psychology and Behavioral Sciences Collection instead of the eBook Collection (EBSCOhost).  I have yet to encounter any actual error messages like you have, and many books actually do open correctly (although with the wrong database showing in Ebsco).  But some open to a completely different article rather than the ebook.  All of our 14,000 Ebsco ebooks are purchased titles, we don't get any from subscriptions.

So many people have opened cases and they are well aware of the issue, so I'm planning to just wait to see what they figure out.

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337 aherman at olympic.edu<mailto:aherman at olympic.edu<mailto:aherman at olympic.edu%3cmailto:aherman at olympic.edu>> | 360-475-7256



From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu%3cmailto:wactclc-primo-bounces at lists.ctc.edu>>> On Behalf Of Traci Taylor
Sent: Tuesday, February 25, 2020 8:51 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu%3cmailto:wactclc-primo at lists.ctc.edu>>>
Subject: [External][Wactclc-primo] EBSCO eBooks & Linking Issues

Caution: This email originated from outside OC. Please be very cautious of links in emails that take you outside the college and ask you to provide your OC credentials. If unsure, call the IT Help Desk @ 360.475.7600. Thank you.

Hi All,

I have seen a lot of conversation on ALMA-L, [ALMA-L] EBSCOhost ebooks - Link resolver going to wrong database. I noticed this with our own EBSCO eBook collections yesterday (Academic and Clinical eBooks). Today, I tested this by searching a title, Emergency Imaging: A Practical Guide<https://sbctc-btcctc.primo.exlibrisgroup.com/permalink/01STATEWA_BTC/5ik1d1/alma992319516902804>, in our Clinical eBook Collection. I got an error in the HttpHandler that is requesting me to log in.


[cid:image001.jpg at 01D5ED46.CA11B770]

The parser is EBSCO_HOST::netlibrary for both eBook Collections. The parser parameters for both collections is url=https://search.ebscohost.com & shib=$$SHIBBOLETH & customer_id=$$CUSTOMER_ID & athens_id=$$ATHENS_ID & u_shib=$$U_SHIBBOLETH & sso=$$SSO.

Rael Elstein, from Ex Libris, sent out this email this morning that was sent out this morning.

We would like to update that we are investigating this issue with our colleagues at EBSCO.
We will provide an update as soon as possible.

Do you recommend that I open a Salesforce Case about this issue, or should I just wait.

Traci


[cid:image004.jpg at 01D5ED46.CA11B770]<https://www.btc.edu/>Traci Taylor, MLS Lead Librarian Bellingham Technical College<http://www.btc.edu/>
3028 Lindbergh Ave. | Bellingham, WA 98225
Call: 360.752.8488 | Office: CC 327
Connectedness * Professionalism * Integrity


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