[Wactclc-primo] Chrome blocking Primo search tabs

[Guidry, Wade]

That’s great news. Thanks, Dan.

My favorite kind of problem, the ones that solve themselves.


Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org


From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Daniel Moore
Sent: Monday, June 8, 2020 10:58 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] Chrome blocking Primo search tabs

CAUTION: Originated outside our network. Do not click links or open attachments unless you validate the sender.


Hey all,

Unsure if this issue was impacting anyone else, but, a Chrome update over the weekend fixed this. If you're experiencing a similar problem, check that Chrome has fully updated.

-Dan

On Mon, Jun 1, 2020 at 12:17 PM Ryer Banta <ryer.banta at centralia.edu<mailto:ryer.banta at centralia.edu>> wrote:
Dan and all,

These are all very valid concerns. I have them too. Your rationale of new service = new tab seems logical to me.

But we should also consider this guidance for W3C https://www.w3.org/TR/WCAG20-TECHS/G200.html and the issues with new tabs brought up here https://uxdesign.cc/linking-to-a-new-tab-vs-same-tab-f88b495d2187 and here https://www.webcredible.com/blog/beware-opening-links-new-window/ Of course this doesn’t mean it’s not a contested issue.

Maintaining chats is definitely a concerns and LibAnswers is far superior to QP, but we’ll all have to do a lot of testing to make sure chat’s have the least possibility of getting dropped or lost in various user windows and tabs.

Other thoughts and considerations out there?

Ryer


From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Daniel Moore <daniel.moore at email.edcc.edu<mailto:daniel.moore at email.edcc.edu>>
Reply-To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Date: Monday, June 1, 2020 at 11:53 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] Chrome blocking Primo search tabs

CAUTION: This email originated from outside of Centralia College. Do not click links or open attachments unless you recognize the sender and know the content is safe.

I have a strong trained instinct that, if a link opens content that is in another location or is itself another service, it should open in a new tab. Additionally, I'm actually more concerned now than ever about users "losing" the library's homepage. We've embedded a chat widget nearly front and center to better connect students with librarians during the COVID closure. I'm worried about a student on chat on the library webpage working with a chat librarian who instructs them to start entering keywords into the Primo search box, click "Search," and, if it doesn't open in a new tab, the student navigates away from the chat interaction.

On Mon, Jun 1, 2020 at 11:28 AM Ryer Banta <ryer.banta at centralia.edu<mailto:ryer.banta at centralia.edu>> wrote:
Hi Dan,

Thanks for the heads up on this issue. I just did a test search on Chrome on Android from Centralia’s homepage Primo search form and didn’t have a problem. Ours opens in the same window.

I did replicate the issue on EDCC’s search. Are you all really committed to opening a new tab? I think it’s acceptable to open it within the same window.

Your Primo JS contains some extra bits at the end (compared to mine), which I’m guessing you implemented for the new tab behavior. I’m not totally sure if my JS is the latest and greatest, it looks mostly the same as yours, but there are some variations.

Ryer Banta
Information Literacy and Technology Librarian
Pronouns: he/him/his
Centralia College
360-623-8121
Ryer.Banta at centralia.edu<mailto:Ryer.Banta at centralia.edu>


From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Daniel Moore <daniel.moore at email.edcc.edu<mailto:daniel.moore at email.edcc.edu>>
Reply-To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Date: Sunday, May 31, 2020 at 2:53 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [Wactclc-primo] Chrome blocking Primo search tabs

CAUTION: This email originated from outside of Centralia College. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hey all,

We've had a user report that, when starting a Primo search using the search form on our library's website, that a new tab is appearing with "about:blank" in the URL bar instead of search results. You can go back to the first tab and then manually open the pop up. Our Primo form opens up a new tab, but this new tab is being blocked by Chrome. Searching from the main library website is working in Firefox and Safari.

I've been looking into recent Chrome updates and have only found mention of security updates Google engineers have released for Chrome. According to some tech writers, Chrome has had some vulnerable code based on dependencies going back decades. Maybe this more aggressive pop up blocker is manifesting as a response to those code edits.

Our search form is similar to many other CTC schools, so I believe this issue is impacting others. I'll continue looking into this today, as I hope there's a quick fix we can deploy. Because the Android browser is Chrome, this problem is occurring on mobile Android devices, and we know that so many students are accessing course content with their mobile devices anyways... this could be impacting a large set of users.

--
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
(425) 640-1526
Pronouns: he, him, his


--
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
(425) 640-1526
Pronouns: he, him, his


--
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
(425) 640-1526
Pronouns: he, him, his
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ctc.edu/pipermail/wactclc-primo_lists.ctc.edu/attachments/20200608/7b176492/attachment-0002.html>