[Wactclc-primo] Unable to log into Primo

[Guidry, Wade]

Laura,

I don't see anything wrong on the Alma / Primo side.

But if nothing has changed on the campus side that would affect authentication (like an updated security certificate for the authentication server), we can dig further.




Wade Guidry
WACTCLC
Library Consortium Services Manager
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
http://www.wactclc.org<http://www.wactclc.org/>
509.760.4474


From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Staley, Laura
Sent: Monday, September 30, 2019 9:57 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: [Wactclc-primo] Unable to log into Primo

ATTENTION: This email contains links. Please follow best practices before clicking on links
Hi, All -

We are unable to log into Primo.  Primo search is working fine, but patrons cannot check their list of items checked out or renew them, etc. The URL is  https://sbctc-rtc.primo.exlibrisgroup.com/discovery/search?vid=01STATEWA_RENTON:RENTON_V2&sortby=rank

If we click on "Sign In" in the upper right hand corner,  and select the "Students, Staff, Faculty" link, we are taken to an RTC login page.  When we type in the correct credentials (this uses an RTC login site, and our RTC email and password are the authenticating information)  we should be taken back to the catalog, and our names should appear in the upper right hand corner of the screen.

Instead of that, we are taken back to the catalog - we don't get an error message of any kind - but we are not logged in.  The upper right hand corner still says "Sign in".

We have tried this with two logins and two different browsers,  so we are reasonably sure it is not a password or browser issue.

I've sent a request to our IT people to check into this, but it would help if we had some idea where to look.  (And if this is happening anywhere other than Renton Technical College.)

What I've looked at so far:

*         We know that authentication in general is working - we've been able to log into our databases from off campus, so it's not a breakdown of the authentication system.

*         We are not getting any unusual messages in the "Scheduled Job Status" report.

Thank you,

Laura
Laura Staley
Media Librarian
[RTC 2012 new logo email signature]
3000 NE 4th St. Renton, WA 98056
Phone: (425) 235-2331 Ext. 5679<tel:%28425%29%20235-2331%20x5679>
Email: lstaley at RTC.edu<mailto:lstaley at RTC.edu> |RTC.edu



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