[Wactclc-primo] Unable to log into Primo

[Daniel Moore]

Check in Alma to see if for any reason the LDAP authentication profile is
disabled. Alma Configuration - Discovery - User Authentication.

You can also check Alma Config - General - Integration Profile List to
confirm the details there.

On Mon, Sep 30, 2019 at 9:57 AM Staley, Laura <lstaley at rtc.edu> wrote:

> Hi, All –
>
>
>
> We are unable to log into Primo.  Primo *search* is working fine, but
> patrons cannot check their list of items checked out or renew them, etc.
> The URL is
> https://sbctc-rtc.primo.exlibrisgroup.com/discovery/search?vid=01STATEWA_RENTON:RENTON_V2&sortby=rank
>
>
>
>
> If we click on “Sign In” in the upper right hand corner,  and select the
> “Students, Staff, Faculty” link, we are taken to an RTC login page.  When
> we type in the correct credentials (this uses an RTC login site, and our
> RTC email and password are the authenticating information)  we *should*
> be taken back to the catalog, and our names should appear in the upper
> right hand corner of the screen.
>
>
>
> Instead of that, we are taken back to the catalog – we don’t get an error
> message of any kind – but we are not logged in.  The upper right hand
> corner still says “Sign in”.
>
>
>
> We have tried this with two logins and two different browsers,  so we are
> reasonably sure it is not a password or browser issue.
>
>
>
> I’ve sent a request to our IT people to check into this, but it would help
> if we had some idea where to look.  (And if this is happening anywhere
> other than Renton Technical College.)
>
>
>
> What I’ve looked at so far:
>
> ·         We know that authentication in general is working – we’ve been
> able to log into our databases from off campus, so it’s not a breakdown of
> the authentication system.
>
> ·         We are not getting any unusual messages in the “Scheduled Job
> Status” report.
>
>
>
> Thank you,
>
>
>
> Laura
>
> Laura Staley
>
> Media Librarian
>
> [image: RTC 2012 new logo email signature]
>
> 3000 NE 4th St. Renton, WA 98056
>
> Phone: (425) 235-2331 Ext. 5679 <%28425%29%20235-2331%20x5679>
>
> Email: lstaley at RTC.edu |RTC.edu
>
>
>
>
>
>
>


-- 
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
dan.moore at edcc.edu / daniel.moore at email.edcc.edu
(425) 640-1526
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