[Wactclc-primo] Primo issues- Black Panther

[Nicole Longpre]

We don't think it is a proxy issue as we have several titles from SWANK and this is the only one with issue. Again, we know that you have to be logged into use this resource and expect some challenges, but it's quite ridiculous!

Nicole

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Lesley Caldwell
Sent: Wednesday, June 5, 2019 12:54 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] Primo issues- Black Panther

Hey Nicole,

This could be totally off-base, but could it be a proxy issue?

We've noticed different results from our View It links and the Links links (:)) based on how electronic collections are proxied.

-Lesley

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Nicole Longpre
Sent: Wednesday, June 5, 2019 10:10 AM
To: wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>
Subject: [Wactclc-primo] Primo issues- Black Panther

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Hi everyone,

As I continue to troubleshoot issues that came up in my absence, I have come across an issue with Black Panther, which we stream via SWANK.

Black Panther is a Disney film and therefore you had to be logged in to access the resource. Our issue is with Primo, the SWANK link for the film in the middle of the record (the View It/View Online link) doesn't work. If you scroll to the bottom of the record, the "link to resource" link does work. Off campus you have the same struggles, although you have to login to access the "Link to resource" link. We had one Disney film in the past, and I don't recall having this much difficulty. We no longer have that film, but as far as I can tell the links are the same.

We tried editing the MARC record to put a special note in about this film, but the 500 subfield a does not show up in the Primo record.

Does anyone have experience with this? I'm not sure how many folks have SWANK, but I know that Black Panther is very popular.

Thank you,
Nicole Longpré (she/her)
Systems Librarian
Library Program Chair
Bellevue College
nlongpre at bellevuecollege.edu<mailto:nlongpre at bellevuecollege.edu>
425-564-3071

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