[Wactclc-primo] [EXT] Re: Primo view - broken image file, not broken in customization view

[Guidry, Wade]

Good eye, Ryer.

I was indeed looking at a different view than Laura. (Laura, I forgot you use a different view for on campus.)

Laura, hope you don’t mind, I went ahead and updated the path to the askwa img in the V2 view, so it’s appearing normally now.




Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org


From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Ryer Banta
Sent: Monday, August 5, 2019 10:11 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] [EXT] Re: Primo view - broken image file, not broken in customization view

ATTENTION: This email contains links. Please follow best practices before clicking on links
Hi Laura,

I’m not seeing it, and just did a refresh.

It looks like your RTC logo image (custom/01STATEWA_RENTON-RENTON_V2/img/library-logo.png) is in a different location than your AskWA logo image (https://wactc-renton-primo.hosted.exlibrisgroup.com/primo-explore/custom/RENTON_V1/img/askwa.png).

Make sure your AskWA logo is in your production view 01STATEWA_RENTON-RENTON_V2. And make sure that it’s pointing to that updated image location.

Ryer


From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Staley, Laura
Sent: Monday, August 05, 2019 10:08 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [EXT] Re: Primo view - broken image file, not broken in customization view

CAUTION: This email originated from outside of Centralia College. Do not click links or open attachments unless you recognize the sender and know the content is safe.

I didn’t fix it,  but I’m glad it’s working outside RTC!  (Some sort of RTC cache issue, perhaps.)

Thanks,

Laura

Laura Staley
Media Librarian
[RTC 2012 new logo email signature]
3000 NE 4th St. Renton, WA 98056
Phone: (425) 235-2331 Ext. 5679<tel:%28425%29%20235-2331%20x5679>
Email: lstaley at RTC.edu<mailto:lstaley at RTC.edu> |RTC.edu



From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Guidry, Wade
Sent: Monday, August 05, 2019 10:06 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [EXT] Re: [Wactclc-primo] Primo view - broken image file, not broken in customization view

   CAUTION – This email originated from outside of Renton Technical College’s email system.  Do not click links or open attachments unless you recognize the sender and know the content is safe.  If you need assistance, contact the RTC Service Desk at x2500 or servicedesk at rtc.edu<mailto:servicedesk at rtc.edu>.

Laura,

Maybe you already fixed it (in the last few minutes)?

https://sbctc-rtc.primo.exlibrisgroup.com/discovery/search?vid=01STATEWA_RENTON:RENTON_V1&sortby=rank

I just checked, and I’m seeing the image when I look at your PVE from here:


[cid:image002.png at 01D54B77.69DE5EB0]


Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org


From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Staley, Laura
Sent: Monday, August 5, 2019 10:01 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [Wactclc-primo] Primo view - broken image file, not broken in customization view

ATTENTION: This email contains links. Please follow best practices before clicking on links
Hi, All –

Looking at our Primo front page, we apparently have a broken or missing image file in the Ask a Librarian link.

[cid:image003.jpg at 01D54B77.69DE5EB0]



I thought that this was fixable in the Customization package area - https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/025Display_Configuration/010Configuring_Discovery_Views_for_Primo_VE - but when I look at the customization file (screenshot below) the image doesn’t appear to be broken or missing.

[cid:image004.jpg at 01D54B77.69DE5EB0]

At this point I’m wondering if I have the wrong ExLibris help page.  Any thoughts would be appreciated.

Thank you,
Laura Staley
Media Librarian
[RTC 2012 new logo email signature]
3000 NE 4th St. Renton, WA 98056
Phone: (425) 235-2331 Ext. 5679<tel:%28425%29%20235-2331%20x5679>
Email: lstaley at RTC.edu<mailto:lstaley at RTC.edu> |RTC.edu



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