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<p class="MsoNormal">Good eye, Ryer.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I was indeed looking at a different view than Laura. (Laura, I forgot you use a different view for on campus.)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Laura, hope you don’t mind, I went ahead and updated the path to the askwa img in the V2 view, so it’s appearing normally now.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Wade Guidry<o:p></o:p></p>
<p class="MsoNormal">Library Consortium Services Manager, WACTCLC<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:wadeg@bigbend.edu">wadeg@bigbend.edu</a><o:p></o:p></p>
<p class="MsoNormal">(509) 760-4474<o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.wactclc.org">http://www.wactclc.org</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-primo <wactclc-primo-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Ryer Banta<br>
<b>Sent:</b> Monday, August 5, 2019 10:11 AM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> Re: [Wactclc-primo] [EXT] Re: Primo view - broken image file, not broken in customization view<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">ATTENTION: This email contains links. Please follow best practices before clicking on links
<o:p></o:p></p>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">Hi Laura,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New"">I’m not seeing it, and just did a refresh.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New"">It looks like your RTC logo image (</span><span style="font-size:9.0pt;font-family:Consolas;color:#222222;background:white">custom/01STATEWA_RENTON-RENTON_V2/img/library-logo.png)</span><span style="font-family:"Courier New"">
is in a different location than your AskWA logo image (</span><span style="font-size:9.0pt;font-family:Consolas;color:#222222;background:white"><a href="https://wactc-renton-primo.hosted.exlibrisgroup.com/primo-explore/custom/RENTON_V1/img/askwa.png">https://wactc-renton-primo.hosted.exlibrisgroup.com/primo-explore/custom/RENTON_V1/img/askwa.png</a>)</span><span style="font-family:"Courier New"">.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New"">Make sure your AskWA logo is in your production view
</span><span style="font-size:9.0pt;font-family:Consolas;color:#222222;background:white">01STATEWA_RENTON-RENTON_V2.</span><span style="font-family:"Courier New";color:#222222;background:white"> And make sure that it’s pointing to that updated image location.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New";color:#222222;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New";color:#222222;background:white">Ryer</span><span style="font-family:"Courier New""><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New""><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Staley, Laura<br>
<b>Sent:</b> Monday, August 05, 2019 10:08 AM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-primo] [EXT] Re: Primo view - broken image file, not broken in customization view<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt;span style=">
<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">CAUTION: This email originated from outside of Centralia College. Do not click links or open attachments unless you recognize
the sender and know the content is safe.<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">I didn’t fix it, but I’m glad it’s working outside RTC! (Some sort of RTC cache issue, perhaps.)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Laura<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F497D">Laura Staley
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F497D">Media Librarian
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F497D"><img border="0" width="143" height="44" style="width:1.493in;height:.4583in" id="_x0000_i1025" src="cid:image001.jpg@01D54B77.69DE5EB0" alt="RTC 2012 new logo email signature"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F497D">3000 NE 4<sup>th</sup> St. Renton, WA 98056<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F497D">Phone:
<a href="tel:%28425%29%20235-2331%20x5679" target="_blank"><span style="color:blue">(425) 235-2331 Ext. 5679</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F497D">Email:
<a href="mailto:lstaley@RTC.edu" target="_blank"><span style="color:blue">lstaley@RTC.edu</span></a> |RTC.edu<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Guidry, Wade<br>
<b>Sent:</b> Monday, August 05, 2019 10:06 AM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> [EXT] Re: [Wactclc-primo] Primo view - broken image file, not broken in customization view<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #A91141 2.25pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center;background:#EF618E">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> CAUTION – This email originated from outside of Renton Technical College’s email system. Do not click links or open attachments unless you recognize the sender and know the content
is safe. If you need assistance, contact the RTC Service Desk at x2500 or <a href="mailto:servicedesk@rtc.edu">
servicedesk@rtc.edu</a>. <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> <o:p></o:p></span></p>
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<p class="MsoNormal">Laura,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Maybe you already fixed it (in the last few minutes)?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="https://sbctc-rtc.primo.exlibrisgroup.com/discovery/search?vid=01STATEWA_RENTON:RENTON_V1&sortby=rank">https://sbctc-rtc.primo.exlibrisgroup.com/discovery/search?vid=01STATEWA_RENTON:RENTON_V1&sortby=rank</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I just checked, and I’m seeing the image when I look at your PVE from here:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="2113" height="1001" style="width:22.0138in;height:10.4236in" id="_x0000_i1026" src="cid:image002.png@01D54B77.69DE5EB0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Wade Guidry<o:p></o:p></p>
<p class="MsoNormal">Library Consortium Services Manager, WACTCLC<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:wadeg@bigbend.edu">wadeg@bigbend.edu</a><o:p></o:p></p>
<p class="MsoNormal">(509) 760-4474<o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.wactclc.org">http://www.wactclc.org</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Staley, Laura<br>
<b>Sent:</b> Monday, August 5, 2019 10:01 AM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> [Wactclc-primo] Primo view - broken image file, not broken in customization view<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">ATTENTION: This email contains links. Please follow best practices before clicking on links
<o:p></o:p></p>
<div>
<p class="MsoNormal">Hi, All –<o:p></o:p></p>
<p class="MsoNormal"><br>
Looking at our Primo front page, we apparently have a broken or missing image file in the Ask a Librarian link.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="868" height="361" style="width:9.0416in;height:3.7638in" id="Picture_x0020_2" src="cid:image003.jpg@01D54B77.69DE5EB0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I thought that this was fixable in the Customization package area -
<a href="https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/025Display_Configuration/010Configuring_Discovery_Views_for_Primo_VE">
https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/025Display_Configuration/010Configuring_Discovery_Views_for_Primo_VE</a> - but when I look at the customization file (screenshot below) the image doesn’t appear to be broken
<i>or</i> missing.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="874" height="315" style="width:9.1041in;height:3.2847in" id="Picture_x0020_5" src="cid:image004.jpg@01D54B77.69DE5EB0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">At this point I’m wondering if I have the wrong ExLibris help page. Any thoughts would be appreciated.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you, <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">Laura Staley
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">Media Librarian
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt"><img border="0" width="143" height="44" style="width:1.493in;height:.4583in" id="Picture_x0020_1" src="cid:image005.jpg@01D54B77.69DE5EB0" alt="RTC 2012 new logo email signature"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">3000 NE 4<sup>th</sup> St. Renton, WA 98056<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">Phone:
<a href="tel:%28425%29%20235-2331%20x5679" target="_blank"><span style="color:blue">(425) 235-2331 Ext. 5679</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">Email:
<a href="mailto:lstaley@RTC.edu" target="_blank"><span style="color:blue">lstaley@RTC.edu</span></a> |RTC.edu<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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