[Wactclc-primo] "uplicate titles in Primo index following activation of new Kanopy PCI collection" now reported as resolved

[Guidry, Wade]

Hi all,

For those of you who previously reported duplicate Kanopy titles in your Primo search results, the issue is being reported by Ex Libris as resolved.




Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474


From: Support Portal [mailto:supportportal at exlibrisgroup.com]
Sent: Saturday, June 9, 2018 11:37 PM
To: Guidry, Wade <WadeG at bigbend.edu>; lcaldwell at pierce.ctc.edu; dburke at email.edcc.edu; Whittaker, Shellie <ShellieW at bigbend.edu>
Subject: New comment received for case #00527298, Title: Duplicate titles in Primo index following activation of new Kanopy PCI collection ref:_00D300NaN._5000e1JA9Ch:ref

[https://exlibrisgroup.my.salesforce.com/servlet/servlet.ImageServer?id=01532000001p3dx&oid=00D300000000NaN&lastMod=1473772088000]


Dear Wade Guidry,

A new comment was received for case #00527298:

Case Title: Duplicate titles in Primo index following activation of new Kanopy PCI collection

Last comment:
Dear Wade,

We would like to update you we have refreshed the Kanopy collection data.
The duplicate record issue is now solved.

We thank you for your patience and assistance.

Kind regards,

Oren Mordekovich,
PCO analyst.

Status: Tier 2 New

Priority: High

Description:
We are seeing duplicate titles in Primo search results following activation of the recently updated Kanopy collection in the PCI.

For example, at Edmonds Community College:

https://edmonds-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_kanopy_s1082563&context=PC&vid=EDMONDS&search_scope=EVERYTHING&tab=default_tab&lang=en_US

and

https://edmonds-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_kanopy_s82564&context=PC&vid=EDMONDS&search_scope=EVERYTHING&tab=default_tab&lang=en_US


And at Pierce College:

https://pierce-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_kanopy_s71703&context=PC&vid=PIERCE&search_scope=EVERYTHING&tab=default_tab&lang=en_US

and

https://pierce-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_kanopy_s1071702&context=PC&vid=PIERCE&search_scope=EVERYTHING&tab=default_tab&lang=en_US

Direct Link: Click Here <https://exlibrisgroup.my.salesforce.com/5000e00001JA9ChAAL>

Best Regards,
Ex Libris Support

ref:_00D300NaN._5000e1JA9Ch:ref
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