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<p class="MsoNormal">Hi all,<o:p></o:p></p>
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<p class="MsoNormal">For those of you who previously reported duplicate Kanopy titles in your Primo search results, the issue is being reported by Ex Libris as resolved.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Wade Guidry<o:p></o:p></p>
<p class="MsoNormal">Library Consortium Services Manager, WACTCLC<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:wadeg@bigbend.edu"><span style="color:#0563C1">wadeg@bigbend.edu</span></a><o:p></o:p></p>
<p class="MsoNormal">(509) 760-4474<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Support Portal [mailto:supportportal@exlibrisgroup.com]
<br>
<b>Sent:</b> Saturday, June 9, 2018 11:37 PM<br>
<b>To:</b> Guidry, Wade <WadeG@bigbend.edu>; lcaldwell@pierce.ctc.edu; dburke@email.edcc.edu; Whittaker, Shellie <ShellieW@bigbend.edu><br>
<b>Subject:</b> New comment received for case #00527298, Title: Duplicate titles in Primo index following activation of new Kanopy PCI collection ref:_00D300NaN._5000e1JA9Ch:ref<o:p></o:p></p>
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<span style="font-size:12.0pt;font-family:"Arial",sans-serif"><img border="0" width="298" height="150" style="width:3.1083in;height:1.5666in" id="_x0000_i1025" src="https://exlibrisgroup.my.salesforce.com/servlet/servlet.ImageServer?id=01532000001p3dx&oid=00D300000000NaN&lastMod=1473772088000"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><br>
<br>
Dear Wade Guidry, <br>
<br>
A new comment was received for case #00527298: <br>
<br>
Case Title: Duplicate titles in Primo index following activation of new Kanopy PCI collection
<br>
<br>
Last comment: <br>
Dear Wade, <br>
<br>
We would like to update you we have refreshed the Kanopy collection data. <br>
The duplicate record issue is now solved. <br>
<br>
We thank you for your patience and assistance. <br>
<br>
Kind regards, <br>
<br>
Oren Mordekovich, <br>
PCO analyst. <br>
<br>
Status: Tier 2 New <br>
<br>
Priority: High <br>
<br>
Description: <br>
We are seeing duplicate titles in Primo search results following activation of the recently updated Kanopy collection in the PCI.
<br>
<br>
For example, at Edmonds Community College: <br>
<br>
<a href="https://edmonds-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_kanopy_s1082563&context=PC&vid=EDMONDS&search_scope=EVERYTHING&tab=default_tab&lang=en_US" target="_blank">https://edmonds-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_kanopy_s1082563&context=PC&vid=EDMONDS&search_scope=EVERYTHING&tab=default_tab&lang=en_US</a>
<br>
<br>
and <br>
<br>
<a href="https://edmonds-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_kanopy_s82564&context=PC&vid=EDMONDS&search_scope=EVERYTHING&tab=default_tab&lang=en_US" target="_blank">https://edmonds-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_kanopy_s82564&context=PC&vid=EDMONDS&search_scope=EVERYTHING&tab=default_tab&lang=en_US</a>
<br>
<br>
<br>
And at Pierce College: <br>
<br>
<a href="https://pierce-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_kanopy_s71703&context=PC&vid=PIERCE&search_scope=EVERYTHING&tab=default_tab&lang=en_US" target="_blank">https://pierce-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_kanopy_s71703&context=PC&vid=PIERCE&search_scope=EVERYTHING&tab=default_tab&lang=en_US</a>
<br>
<br>
and <br>
<br>
<a href="https://pierce-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_kanopy_s1071702&context=PC&vid=PIERCE&search_scope=EVERYTHING&tab=default_tab&lang=en_US" target="_blank">https://pierce-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_kanopy_s1071702&context=PC&vid=PIERCE&search_scope=EVERYTHING&tab=default_tab&lang=en_US</a>
<br>
<br>
Direct Link: <a href="https://exlibrisgroup.my.salesforce.com/5000e00001JA9ChAAL">
Click Here </a><br>
<br>
Best Regards, <br>
Ex Libris Support <br>
<br>
<span style="color:white">ref:_00D300NaN._5000e1JA9Ch:ref </span></span><o:p></o:p></p>
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