[Wactclc-primo] [External] RE: RE: [Clams-l] ProQuest Down?

Fri Feb 23 08:52:11 PST 2018

Hi all,

Looks like we're back up now, too!

Thanks to everyone,

Haley

On Fri, Feb 23, 2018 at 8:44 AM, Lesley Caldwell <LCaldwell at pierce.ctc.edu>
wrote:

> Thanks everyone!
>
> Yes, like Amy, it looks to be working for us now too.
>
> Haley, I did email with a tech person a couple of times last night, but
> they were unable to replicate it and said it looked like a cache issue.
> Which seems unlikely if multiple colleges were seeing it.
>
> Is anyone still having trouble? If so, I'll include that in my response to
> ProQuest this morning.
>
> -Lesley
>
>
> ------------------------------
> 
> *From:* Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> on behalf of
> Herman, Amy <aherman at olympic.edu>
> *Sent:* Friday, February 23, 2018 7:58 AM
> *To:* WACTCLC Primo discussions; College and Media Librarians of WA
> *Cc:* Mary Keany; Philip Whitford
> *Subject:* Re: [Wactclc-primo] [External] RE: RE: [Clams-l] ProQuest Down?
>
>
> As I went back in to get the link to add to my support case, I discovered
> that it’s suddenly working in all my browsers.  Weird.  I submitted the
> case any way (I only ever got sent to voicemail when I called on the phone)
> and I’ve also tweeted them.
>
>
>
> Amy Herman
>
> Library Faculty | Olympic College
>
> 1600 Chester Avenue | Bremerton, WA 98337
> <https://maps.google.com/?q=1600+Chester+Avenue+%7C+Bremerton,+WA+98337&entry=gmail&source=g>
>
> aherman at olympic.edu | 360-475-7256 <(360)%20475-7256>
>
>
>
> [image: alma signature]
>
>
>
>
>
> *From:* Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] *On
> Behalf Of *Elena Bianco
> *Sent:* Friday, February 23, 2018 7:55 AM
> *To:* WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>; College
> and Media Librarians of WA <clams-l at lists.ctc.edu>
> *Cc:* Mary Keany <mkeany at pierce.ctc.edu>; Philip Whitford <
> pwhitford at pierce.ctc.edu>
> *Subject:* [External] RE: [Wactclc-primo] RE: [Clams-l] ProQuest Down?
>
>
>
> I'm viewing remotely, authenticating thru ezproxy, using Chrome on Android
> and it's ok...
>
> Elena
>
> Get Outlook for Android <https://aka.ms/ghei36>
>
>
> ------------------------------
>
> *From:* Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> on behalf of
> Herman, Amy <aherman at olympic.edu>
> *Sent:* Friday, February 23, 2018 9:43:22 AM
> *To:* College and Media Librarians of WA; WACTCLC Primo discussions
> *Cc:* Mary Keany; Philip Whitford
> *Subject:* Re: [Wactclc-primo] [External] RE: [Clams-l] ProQuest Down?
>
>
>
> I’m calling them now…
>
>
>
>
>
> Amy Herman
>
> Library Faculty | Olympic College
>
> 1600 Chester Avenue | Bremerton, WA 98337
> <https://maps.google.com/?q=1600+Chester+Avenue+%7C+Bremerton,+WA+98337&entry=gmail&source=g>
>
> aherman at olympic.edu | 360-475-7256 <(360)%20475-7256>
>
>
>
> [image: alma signature]
>
>
>
>
>
> *From:* Clams-l [mailto:clams-l-bounces at lists.ctc.edu
> <clams-l-bounces at lists.ctc.edu>] *On Behalf Of *Haley Benjamins
> *Sent:* Friday, February 23, 2018 7:39 AM
> *To:* WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
> *Cc:* College and Media Librarians of WA <clams-l at lists.ctc.edu>; Mary
> Keany <MKeany at pierce.ctc.edu>; Philip Whitford <PWhitford at pierce.ctc.edu>
> *Subject:* [External] RE: [Clams-l] [Wactclc-primo] ProQuest Down?
>
>
>
> We were seeing the same thing as Olympic at EdCC yesterday. Yesterday
> afternoon when I was teaching, we were able to get in by using an incognito
> window in Chrome, but that workaround does not seem to be functioning this
> morning. Also, IE was working for us yesterday, but now is not.
>
> Lesley, did you ever hear back from the message you left with support?
>
> Thanks,
>
> Haley
>
>
>
> On Fri, Feb 23, 2018 at 7:25 AM, Herman, Amy <aherman at olympic.edu> wrote:
>
> At Olympic College as of 7:15am on Friday, ProQuest is working fine in
> Explorer (go figure) but looks really messed up in Chrome and Firefox,
> where it displays a wall of text and hyperlinks and the search box at the
> bottom of the page is not functional.
>
>
>
> Amy Herman
>
> Library Faculty | Olympic College
>
> 1600 Chester Avenue | Bremerton, WA 98337
> <https://maps.google.com/?q=1600+Chester+Avenue+%7C+Bremerton,+WA+98337&entry=gmail&source=g>
>
> aherman at olympic.edu | 360-475-7256 <(360)%20475-7256>
>
>
>
> [image: alma signature]
>
>
>
>
>
> *From:* Clams-l [mailto:clams-l-bounces at lists.ctc.edu] *On Behalf Of *Lesley
> Caldwell
> *Sent:* Thursday, February 22, 2018 4:09 PM
> *To:* College and Media Librarians of WA <clams-l at lists.ctc.edu>; WACTCLC
> Primo discussions <wactclc-primo at lists.ctc.edu>
> *Cc:* Mary Keany <MKeany at pierce.ctc.edu>; Philip Whitford <
> PWhitford at pierce.ctc.edu>
> *Subject:* [External] [Clams-l] ProQuest Down?
>
>
>
> Hi everyone,
>
>
>
> We just noticed that ProQuest does not seem to be functioning at Pierce
> College (thanks Philip!)
>
>
>
> If you hit enter after a keyword in the search bar, it just adds a return
> line. If you click the magnifying glass, there’s no response. And, in IE,
> I’m not getting the CSS to load at all.
>
>
>
> I just left a VM with their Tech Support, but is anyone else seeing this?
>
>
>
> Thanks!
>
> Lesley
>
>
>
>
>
> Lesley Caldwell
>
> *Systems and Instruction Librarian*
>
> *Pierce College*
>
> p:
>
> 253-840-8420 <(253)%20840-8420>
>
> a:
>
> 1601 39th Ave SE, Puyallup, WA 98374
> <https://maps.google.com/?q=1601+39th+Ave+SE,+Puyallup,+WA+98374&entry=gmail&source=g>
>
> w:
>
> www.pierce.ctc.edu e: lcaldwell at pierce.ctc.edu
>
> [image: https://www.pierce.ctc.edu/sites/default/files/PC-logo-email.png]
>
>
>
>
>
>
>
>
> --
>
> *Haley Benjamins, MSLIS*
> Reference & Instruction Librarian
> Library
>
> 20000 68th Ave. W, Lynnwood, WA 98036
> <https://maps.google.com/?q=20000+68th+Ave.+W,+Lynnwood,+WA+98036&entry=gmail&source=g>
> | edcc.edu/library
>
> haley.benjamins at email.edcc  | 425-640-1900 <(425)%20640-1900>
>
>
>
>
>
> Follow the Library on Instagram and Twitter: @edcclibrary
>
>
>

-- 
*Haley Benjamins, MSLIS*
Reference & Instruction Librarian
Library
20000 68th Ave. W, Lynnwood, WA 98036 | edcc.edu/library
haley.benjamins at email.edcc  | 425-640-1900

Follow the Library on Instagram and Twitter: @edcclibrary
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