[Wactclc-primo] [External] RE: [Clams-l] ProQuest Down?

[Herman, Amy]

I’m calling them now…


Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

[alma signature]


From: Clams-l [mailto:clams-l-bounces at lists.ctc.edu] On Behalf Of Haley Benjamins
Sent: Friday, February 23, 2018 7:39 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Cc: College and Media Librarians of WA <clams-l at lists.ctc.edu>; Mary Keany <MKeany at pierce.ctc.edu>; Philip Whitford <PWhitford at pierce.ctc.edu>
Subject: [External] RE: [Clams-l] [Wactclc-primo] ProQuest Down?

We were seeing the same thing as Olympic at EdCC yesterday. Yesterday afternoon when I was teaching, we were able to get in by using an incognito window in Chrome, but that workaround does not seem to be functioning this morning. Also, IE was working for us yesterday, but now is not.
Lesley, did you ever hear back from the message you left with support?
Thanks,
Haley

On Fri, Feb 23, 2018 at 7:25 AM, Herman, Amy <aherman at olympic.edu<mailto:aherman at olympic.edu>> wrote:
At Olympic College as of 7:15am on Friday, ProQuest is working fine in Explorer (go figure) but looks really messed up in Chrome and Firefox, where it displays a wall of text and hyperlinks and the search box at the bottom of the page is not functional.

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337<https://maps.google.com/?q=1600+Chester+Avenue+%7C+Bremerton,+WA+98337&entry=gmail&source=g>
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256<tel:(360)%20475-7256>

[alma signature]


From: Clams-l [mailto:clams-l-bounces at lists.ctc.edu<mailto:clams-l-bounces at lists.ctc.edu>] On Behalf Of Lesley Caldwell
Sent: Thursday, February 22, 2018 4:09 PM
To: College and Media Librarians of WA <clams-l at lists.ctc.edu<mailto:clams-l at lists.ctc.edu>>; WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Cc: Mary Keany <MKeany at pierce.ctc.edu<mailto:MKeany at pierce.ctc.edu>>; Philip Whitford <PWhitford at pierce.ctc.edu<mailto:PWhitford at pierce.ctc.edu>>
Subject: [External] [Clams-l] ProQuest Down?

Hi everyone,

We just noticed that ProQuest does not seem to be functioning at Pierce College (thanks Philip!)

If you hit enter after a keyword in the search bar, it just adds a return line. If you click the magnifying glass, there’s no response. And, in IE, I’m not getting the CSS to load at all.

I just left a VM with their Tech Support, but is anyone else seeing this?

Thanks!
Lesley

[cid:image003.png at 01D3AC79.FA4F07E0]

Lesley Caldwell

Systems and Instruction Librarian

Pierce College

p:

253-840-8420<tel:(253)%20840-8420>

a:

1601 39th Ave SE, Puyallup, WA 98374<https://maps.google.com/?q=1601+39th+Ave+SE,+Puyallup,+WA+98374&entry=gmail&source=g>

w:

www.pierce.ctc.edu<http://www.pierce.ctc.edu/> e: lcaldwell at pierce.ctc.edu<mailto:lcaldwell at pierce.ctc.edu>

[https://www.pierce.ctc.edu/sites/default/files/PC-logo-email.png]







--
Haley Benjamins, MSLIS
Reference & Instruction Librarian
Library
20000 68th Ave. W, Lynnwood, WA 98036 | edcc.edu/library<http://edcc.edu/library>
haley.benjamins at email.edcc<mailto:haley.benjamins at email.edcc>  | 425-640-1900

[https://docs.google.com/uc?export=download&id=0B4-YPZzDm6CaUzQ5SGNMUjhHSGM&revid=0B4-YPZzDm6CaUUlCa09wdXJGd0p4MkhhaXBDVkpHY3ZpUzZVPQ]

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