[Wactclc-primo] FW: Gateway error with Proquest databases

[Guidry, Wade]

If you're seeing errors reaching ProQuest resources this morning, especially if you encounter:

"503 Service Unavailable
No server is available to handle this request."

Be aware that the fault does not lie with your set.

Iow, it's on the ProQuest side.


Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org


From: Alma <alma-bounces at exlibrisusers.org> On Behalf Of Sharon Tait
Sent: Tuesday, December 11, 2018 10:43 AM
To: Ex Libris user community discussion list for Alma <alma at exlibrisusers.org>
Subject: [ALMA-L] Gateway error with Proquest databases

ATTENTION: This email contains links. Please follow best practices before clicking on links

Hi All,

We have been experiencing issues with the Proquest databases (e.g. Abi Global,  NAHL, Entrepreneurship Database)  that are resolving to the "gateway.proquest.com" string.  Proquest has a a very small statement on their site:

We are currently experiencing some issues and outages with some non-essential platform support systems; we are actively working to restore those systems now. Thank you for your patience.

which I am assuming encompasses the Gateway error.

http://gateway.proquest.com/openurl?rft_id=31175&res_dat=xri%3Apqm&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rfr_id=info%3Axri%2Fsid%3Aprimo&url_ver=Z39.88-2004&genre=journal


"503 Service Unavailable
No server is available to handle this request."



Can anyone else confirm they are experiencing the same behavior?


Sharon Tait
Seneca College Libraries
Digital Resources and Systems Technician
Digital Library Services & Information Systems
1750 Finch Ave E
Toronto, Ontario
M2J 2X5

http://library.senecacollege.ca


(416)491-5050 ext. 22071
(416)803-2071 (cell)

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