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<p class="MsoNormal">If you’re seeing errors reaching ProQuest resources this morning, especially if you encounter:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">"503 Service Unavailable<br>
No server is available to handle this request."<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Be aware that the fault does not lie with your set. <o:p></o:p></p>
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<p class="MsoNormal">Iow, it’s on the ProQuest side.<o:p></o:p></p>
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<p class="MsoNormal">Wade Guidry<o:p></o:p></p>
<p class="MsoNormal">Library Consortium Services Manager, WACTCLC<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:wadeg@bigbend.edu"><span style="color:#0563C1">wadeg@bigbend.edu</span></a><o:p></o:p></p>
<p class="MsoNormal">(509) 760-4474<o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.wactclc.org"><span style="color:#0563C1">http://www.wactclc.org</span></a><o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Alma <alma-bounces@exlibrisusers.org> <b>On Behalf Of
</b>Sharon Tait<br>
<b>Sent:</b> Tuesday, December 11, 2018 10:43 AM<br>
<b>To:</b> Ex Libris user community discussion list for Alma <alma@exlibrisusers.org><br>
<b>Subject:</b> [ALMA-L] Gateway error with Proquest databases<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">ATTENTION: This email contains links. Please follow best practices before clicking on links
<o:p></o:p></p>
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<p><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Hi All,<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">We have been experiencing issues with the Proquest databases (e.g. Abi Global, NAHL, Entrepreneurship Database) that are resolving to the "gateway.proquest.com" string. Proquest
has a a very small statement on their site:<o:p></o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">We are currently experiencing some issues and outages with some non-essential platform support systems; we are actively working to restore those systems now. Thank you for your
patience.</span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">which I am assuming encompasses the Gateway error.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><a href="http://gateway.proquest.com/openurl?rft_id=31175&res_dat=xri%3Apqm&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rfr_id=info%3Axri%2Fsid%3Aprimo&url_ver=Z39.88-2004&genre=journal">http://gateway.proquest.com/openurl?rft_id=31175&res_dat=xri%3Apqm&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rfr_id=info%3Axri%2Fsid%3Aprimo&url_ver=Z39.88-2004&genre=journal</a><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">"503 Service Unavailable<br>
No server is available to handle this request."<o:p></o:p></span></p>
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<p><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Can anyone else confirm they are experiencing the same behavior?<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Sharon Tait</span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:black">Seneca College Libraries<br>
Digital Resources and Systems Technician<br>
Digital Library Services & Information Systems<br>
1750 Finch Ave E</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:black">Toronto, Ontario</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt;background:white"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:black">M2J 2X5<o:p></o:p></span></p>
<p style="background:white"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:black"><a href="http://library.senecacollege.ca">http://library.senecacollege.ca</a><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:black">(416)491-5050 ext. 22071</span><span style="font-size:7.5pt;font-family:"Tahoma",sans-serif;color:black"><br>
</span><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:black">(416)803-2071 (cell)</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:black"><img border="0" width="162" height="60" style="width:1.6875in;height:.625in" id="_x0000_i1025" src="cid:4dab71b1-a133-4224-bf85-a235702c6791" alt="1484078188757_Alma_Certified_Admin_Logo_sm.png.png"></span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
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