[Wactclc-primo] Primo Account Access

[Traci Taylor]

I just notified our IT department.

From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Traci Taylor
Sent: Wednesday, October 04, 2017 10:39 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] Primo Account Access

Hi Shellie,

All of our staff have external accounts as well.

Traci

From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Whittaker, Shellie
Sent: Wednesday, October 04, 2017 10:37 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] Primo Account Access

Hi Traci,

If your staff are using internal accounts, then the most likely source of the problem with student access (external accounts) is within your local network.

You should notify your local IT about this problem.

Shellie

From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Traci Taylor
Sent: Wednesday, October 4, 2017 10:33 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [Wactclc-primo] Primo Account Access

Hi Folks,

Our students are unable to log into their OneSearch accounts using their network credentials. All staff are able to log in successfully. Has anyone else been having this issue? I thought I would check here first, before submitting a support case.

Thanks,

Traci


Traci Taylor, MLS
Systems Librarian
Bellingham Technical College
3028 Lindbergh Ave.
Bellingham,WA 98225
Email | ttaylor at btc.edu<mailto:ttaylor at btc.edu>
Phone |360.752.8488




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