[LIBRARYDIR] laptop check out

[Claire Murata]

Thank you all! Claire

*Claire Murata, MLIS*
Associate Dean, Library and Learning Resources
20000 68th Ave. W., Lynnwood WA 98036 | edmonds.edu
claire.murata at edmonds.edu | (425) 640-1522

[image: college logo]


On Mon, Nov 1, 2021 at 1:52 PM Fuhrman, Tim via LIBRARYDIR <
librarydir at lists.ctc.edu> wrote:

> Yes! We started doing certified mail and it was amazingly useful.  We’ve
> also discovered that many of our students are not getting the Alma
> generated emails.  We suspect they are getting filtered as spam or
> something.
>
>
>
> ______________________________________________________________
>
> *Tim Fuhrman*
>
>
> *Director of Library Resources & eLearning*
>
> *Big Bend Community College*
>
> *timf at bigbend.edu* <timf at bigbend.edu>
>
> *509.793.**2350*
> * 877.745.1212*
>
> *www.bigbend.edu <http://www.bigbend.edu/>*
>
> *Bonaudi Library (ATEC/1800 Building)•7662 Chanute Street NE•Moses Lake,
> WA 98837-3299*
>
>
>
>
>
> *From:* Jacot, Jaclyn <Jaclyn.Jacot at scc.spokane.edu>
> *Sent:* Monday, November 1, 2021 1:11 PM
> *To:* WACTC Library Directors <librarydir at lists.ctc.edu>
> *Cc:* Fuhrman, Tim <timf at bigbend.edu>
> *Subject:* RE: [LIBRARYDIR] laptop check out
>
>
>
> *CAUTION:* Originated outside our network. Do not click links or open
> attachments unless you validate the sender.
>
>
>
> We do a lot of emails, personal and ALMA generated. We also started doing
> certified letters for those that are over a month overdue. Our “loss” rate
> is between 3% and 7% depending on the quarter. That means that we return
> rate between 93% and 97%. Glad we are good company with Big Bend.
>
>
>
> We do see a bump in returns after we’ve sent a batch of certified letters
> out.
>
>
>
> Jaclyn Jacot (she/her/hers)
>
> Dean of Extended Learning and Workforce Initiatives
>
> Spokane Community College
>
> 509-533-8235
>
>
>
> *From:* LIBRARYDIR <librarydir-bounces at lists.ctc.edu> *On Behalf Of *Fuhrman,
> Tim via LIBRARYDIR
> *Sent:* Monday, November 1, 2021 1:06 PM
> *To:* WACTC Library Directors <librarydir at lists.ctc.edu>
> *Cc:* Fuhrman, Tim <timf at bigbend.edu>
> *Subject:* Re: [LIBRARYDIR] laptop check out
>
>
>
> We advertise A LOT to get them back.  Canvas/email mostly.  We can’t hold
> grades etc. like we once did but we can always choose to not let them check
> out anything else ever again.
>
>
>
> We also offer an update and renewal service if they are attending the
> following quarter, which works well.
>
>
> No firm numbers on what we expect to get back.  In general, we probably
> get back 95%+.  Where we have problems has been with our ESL students for
> some reason.
>
> ______________________________________________________________
>
> *Tim Fuhrman*
>
>
> *Director of Library Resources & eLearning*
>
> *Big Bend Community College*
>
> *timf at bigbend.edu* <timf at bigbend.edu>
>
> *509.793.**2350*
> * 877.745.1212*
>
> *www.bigbend.edu
> <https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.bigbend.edu%2F&data=04%7C01%7Cjaclyn.jacot%40scc.spokane.edu%7Cb58b47c4b2104eea8e0208d99d72ffcd%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C637713939513194900%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HbYcCt8QUSb60mbZrGPOb%2FoLu5o2IzDdA62w371NAEk%3D&reserved=0>*
>
> *Bonaudi Library (ATEC/1800 Building)•7662 Chanute Street NE•Moses Lake,
> WA 98837-3299*
>
>
>
>
>
> *From:* LIBRARYDIR <librarydir-bounces at lists.ctc.edu> *On Behalf Of *Claire
> Murata via LIBRARYDIR
> *Sent:* Monday, November 1, 2021 12:54 PM
> *To:* WACTC Library Directors <librarydir at lists.ctc.edu>
> *Cc:* Claire Murata <claire.murata at edmonds.edu>
> *Subject:* [LIBRARYDIR] laptop check out
>
>
>
> *CAUTION:* Originated outside our network. Do not click links or open
> attachments unless you validate the sender.
>
>
>
> Hi all,
>
>
>
> Do you have a baseline past which attrition is not acceptable for
> returning Chromebooks and laptops? We have nearly 800 Chromebooks that are
> supposed to come back at the end of the quarter.  I'm assuming there is
> always some attrition? Thanks as always for your collective help! Claire
>
> *Claire Murata, MLIS*
> Associate Dean, Library and Learning Resources
> 20000 68th Ave. W., Lynnwood WA 98036 | edmonds.edu
> <https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fedmonds.edu%2F&data=04%7C01%7Cjaclyn.jacot%40scc.spokane.edu%7Cb58b47c4b2104eea8e0208d99d72ffcd%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C637713939513204849%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w5sPhelAIN6Wfw1rL2UoB44zAPLCGxmFe304w0T10zQ%3D&reserved=0>
> claire.murata at edmonds.edu | (425) 640-1522
>
> [image: college logo]
> _______________________________________________
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